Matthew Anschutz
Wilmington,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. As an agent, I have worked with over 30 different insurance companies over the years and obtained extensive knowledge of each operating system.
Overview
1
1
Certification
Work History
Account Executive
Sheally Insurance Group
Wilmington, NC
01/22/19 - Current
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Provided training and guidance to new Account Managers.
- Analyzed client data and identified opportunities for growth.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Developed strategies to increase revenue from existing accounts.
- Maintained accurate records of all customer interactions in the CRM system.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Built and maintained productive relationships with customers and internal partners.
- Renewed existing accounts by cementing trusting relationships with customers.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
Account Executive
Folks Insurance Group
West Sayville, NY
02/15/11 - Current
- Developed and implemented a comprehensive sales plan to increase revenue in assigned territory.
- Negotiated contracts with clients to ensure profitable outcomes for the company.
- Provided timely customer service support to resolve any issues quickly and efficiently.
- Identified potential new customers through research of industry trends and competitive analysis.
- Analyzed customer data to develop targeted campaigns that increased customer loyalty and retention rates.
- Participated in training sessions on topics related to sales techniques or industry regulations.
- Maintained updated knowledge of changing industry, standards and trends related to accounts.
- Used consultative sales strategies to effectively overcome client objections and maximize sales activity.
- Monitored industry news, developments, and trends related to our products and services.
- Assisted senior management in developing strategies for increasing sales revenue.
- Offered product and service consultations and employed upselling techniques.
- Drove sales through development of successful promotional strategies and product placement.
Customer Service Representative
Select Quote
Wilmington, NC
08/15/16 - 12/22/18
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers to resolve service and billing issues.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Education
Bachelor of Science - Elementary Education
SUNY Oswego
Oswego, NY12-2000
Skills
- Account Management
- Account Servicing
- Customer Relations
- Managing client relationships
- Territory Management
- Customer Relationship Management
- Service Management
Affiliations
- Marathon Runner
- Golf
Accomplishments
- Leadership Role
Certification
- Property and Casualty License (NC and NY)
Timeline
Account Executive
Sheally Insurance Group
01/22/19 - Current
Account Executive
Folks Insurance Group
02/15/11 - Current
Customer Service Representative
Select Quote
08/15/16 - 12/22/18
Bachelor of Science - Elementary Education
SUNY Oswego