MATTHEW AQUINO
San Jose,CA
Summary
Delivering high-quality support in fast-paced environments, Motivated, hardworking, team oriented, Proven ability to collaborate with multidisciplinary teams, attention to detail, and a commitment to patient-centered care.
Overview
12
12
years of professional experience
2014
2014
years of post-secondary education
Work History
Salesperson
Bell Electrical
Santa Clara, California
09.2024 - 10.2025
- Provided exceptional customer service to enhance client satisfaction and loyalty.
- Conducted product demonstrations to educate customers on features and benefits.
- Assisted clients in selecting appropriate electrical solutions for their needs.
- Resolved customer complaints promptly and efficiently.
- Educated customers about products and services offered by the company.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Server, Bartender
Cheesecake Factory
San Jose, USA
02.2015 - 07.2024
- Took orders from customers accurately and in a timely manner.
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Driver Assistant (Seasonal)
UPS
San Jose, USA
11.2014 - 02.2017
- Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
- Delivered packages to customers in a timely and efficient manner.
- Assisted with loading and unloading freight when necessary.
Office Manager
New York Beverage
Bronx, USA
01.2014 - 11.2014
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Responded to customer inquiries via phone or email in a professional manner.
Education
Associate of Arts - Criminal Justice
San Jose City College
San Jose, CA 07.2025 - 11.2025
Herbert H Lehman High School
The Bronx, NYSkills
- Equipment Handling
- Manual Dexterity
- Adaptability
- Initiative
- Physical Stamina
- Attention To Detail Understanding
- Team Building
- Strong relationship builder
- Confidently & Ethics
- Ability to handle fast-paced environment
- Ability to handle/resolve problems
- Reliable
- Stress Management
- Punctual
- Committed to customer service
- Team-oriented
- Excellent guest service skills
- Microsoft office
- Time management
- Efficient organization
- Customer service
- Time management
- Critical thinking
- Team building
References
- Wayne Martin, General Manager, 323-404-2458
- Jason Coakley, General Manager, 925-858-5247
- Alex Alejandro, Assistant General Manager, 669-282-9045
Additional References
Additional references available upon request.
Timeline
Associate of Arts - Criminal Justice
San Jose City College
07.2025 - 11.2025
Salesperson
Bell Electrical
09.2024 - 10.2025
Server, Bartender
Cheesecake Factory
02.2015 - 07.2024
Driver Assistant (Seasonal)
UPS
11.2014 - 02.2017
Office Manager
New York Beverage
01.2014 - 11.2014
Herbert H Lehman High School