Matthew Arca
Watertown
Summary
Dynamic and dedicated professional with extensive experience at Gap Mtn Bread and Bakery, excelling in customer service and cash handling. Proven ability to enhance customer satisfaction and drive repeat business through effective communication and problem-solving skills. Successfully trained new staff, boosting team efficiency by 20%. Skilled in POS systems and inventory management.
Overview
23
23
years of professional experience
Work History
Cashier
Tug Hill Gas and Food Mart
10.2025 - Current
- Processed customer transactions accurately and efficiently using POS systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of sales floor and checkout areas.
- Handled cash management, including balancing registers at shift end.
- Collaborated with team members to optimize inventory restocking processes.
- Trained new staff on operational procedures and customer service standards.
- Implemented promotional displays, driving engagement with new products.
- Monitored stock levels, ensuring timely replenishment of merchandise on shelves.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cashier
7-eleven
03.2021 - 10.2025
- Processed customer transactions accurately and efficiently using POS systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of sales floor and checkout areas.
- Handled cash management, including balancing registers at shift end.
CSR, Sales
Sunoco Gas Station
07.2009 - 10.2011
- Provided feedback on customer preferences to assist in product ordering decisions.
- Learned company policies and procedures to uphold service standards consistently.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
Cook
Burger King
10.2007 - 03.2008
- Prepared food items according to standardized recipes and specifications.
- Maintained cleanliness and organization of kitchen workstations and equipment.
- Operated kitchen equipment, including grills, fryers, and ovens, safely and efficiently.
- Assisted in inventory management by tracking stock levels and notifying management of shortages.
Cashier/baker/assistant Manager
Gap Mtn Bread and Bakery
04.2007 - 07.2009
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced nightly deposits.
- Assisted customers with product inquiries and provided exceptional service.
- Collaborated with team members to ensure smooth bakery operations.
- Contributed to maintaining cleanliness and organization of work areas.
- Adapted quickly to high-volume periods, ensuring timely service delivery.
- Trained new staff on procedures and best practices for customer interactions.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
CSR, Sales
Shell Gas Station
06.2007 - 10.2007
- Assisted customers with inquiries and product selection to enhance shopping experience.
- Processed sales transactions efficiently using point-of-sale systems.
- Managed inventory by restocking shelves and organizing displays for optimal presentation.
- Adapted quickly to new products, promotions, and store policies to support team goals.
- Resolved customer complaints promptly, ensuring satisfaction and retention.
- Collaborated with team members to maintain a clean and welcoming store environment.
CSR, Sales
Sunoco Aplus
03.2003 - 06.2007
- Assisted customers with inquiries and product selection to enhance shopping experience.
- Processed sales transactions efficiently using point-of-sale systems.
- Managed inventory by restocking shelves and organizing displays for optimal presentation.
- Adapted quickly to new products, promotions, and store policies to support team goals.
- Resolved customer complaints promptly, ensuring satisfaction and retention.
- Responded to customer requests for products, services, and company information.
- Contributed to team objectives in fast-paced environment.
- Trained new employees on customer service, money handling and organizing strategies.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Presented professional image consistent with company's brand values.
- Contributed to event marketing, sales and brand promotion.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Met existing customers to review current services and expand sales opportunities.
- Built strong relationships with clients, leading to repeat business and referrals.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
Education
No Degree - Computer And Information Systems
Jefferson Community College
Watertown, NYSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
- Customer relations
- Cash register operation
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Cash management
- Cash register systems
- Cash handling expertise
- Product restocking
- Conflict resolution
- Product knowledge
- Refunds and exchanges
- Issue resolution
- Complex Problem-solving
- Merchandise restocking
- Cash drawer balancing
- POS system operations
- Payment collection
- POS systems
- Staff training
- Refund handling
- ID verification
- Attention to detail
- Inventory management
- Currency counting
- Sales expertise
Timeline
Cashier
Tug Hill Gas and Food Mart
10.2025 - Current
Cashier
7-eleven
03.2021 - 10.2025
CSR, Sales
Sunoco Gas Station
07.2009 - 10.2011
Cook
Burger King
10.2007 - 03.2008
CSR, Sales
Shell Gas Station
06.2007 - 10.2007
Cashier/baker/assistant Manager
Gap Mtn Bread and Bakery
04.2007 - 07.2009
CSR, Sales
Sunoco Aplus
03.2003 - 06.2007
No Degree - Computer And Information Systems
Jefferson Community College