Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Matthew Argotsinger

Omaha

Summary

Knowledgeable Communication Specialist with over 10 years of experience in emergency dispatching. Maintains calm, collected and analytical mindset in high-pressure situations. Excellent reputation for resolving problems and improving customer satisfaction. Background includes Medevac automatic call distribution and dispatch systems for both emergency and non-emergency calls. Well-versed in assessing extent of emergencies, as well as type of call and location of incident. Successful at keeping callers calm and gathering required information to support first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Committed professional with a solid history of accomplishment in helping people handle emotionally charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Certified Communication Specialist offers demonstrated communication and multitasking abilities. Knowledgeable about documentation and dispatching systems. Works great under pressure and remains calm during emergencies. Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking new position. Offering excellent communication and good judgment.

Overview

10
10
years of professional experience

Work History

Communication Specialist II

Air Methods Communications
07.2015 - Current
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official Medevac and EMS units while tracking data in real-time environments.
  • Answered calls from automatic routing system and took basic information from callers.
  • Routed calls to air and ground ambulance services to meet individual call needs.
  • Cultivated client rapport by interfacing with callers to aid with medical emergencies.
  • Relayed latest information to first responders and hospital personnel via electronic means, telephone calls and radio responses.
  • Arranged ground ambulance services for patients transported by airplane.
  • Provided flight following services to active flights for both helicopter and airplane transports.
  • Completed and submitted patient billing and trip ticket forms to facilitate record-keeping requirements.
  • Trained several new hires into full-fledged teammates.
  • Built strong relationships with local hospitals and county sheriffs offices and communications professionals to expand personal network.
  • Wrote incident reports for routine use and crisis management.
  • Provided support to senior team members.
  • Proofread and edited materials prepared by staff to check and correct spelling, grammar and style.
  • Improved team efficiency via training in basic emergency medical services.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Assisted admitting and billing personnel to obtain and record patient vital statistics and establish necessity for medical transportation.
  • Followed pre-printed and map-based directions to locate sites and maintained awareness of changes in roadways or points of access.
  • Identified cases requiring additional resources and interventions, reaching out to supervisor to determine best next steps.
  • Increased timely treatment protocols by leveraging current response and quality assurance requirements.
  • Automated document flow by ensuring flight logs were maintained with 100% accuracy.
  • Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
  • Read system maps and caller information, and documented details in system.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Education

Master of Arts - English Composition

Creighton University
Omaha, NE
05.2015

Bachelor of Arts - Philosophy

Creighton University
Omaha, NE
05.2013

Skills

  • Strategy implementation
  • Planning and Coordination
  • Analytical and Critical Thinking
  • Information intake
  • Computer-aided dispatching
  • Written Communication
  • Training and Development
  • Emergency Medical Procedures
  • Storytelling
  • Verbal communication
  • Editing and proofreading
  • Crisis management
  • Brand messaging
  • Analytics and reporting

Personal Information

Title: Communication Specialist II

Timeline

Communication Specialist II

Air Methods Communications
07.2015 - Current

Bachelor of Arts - Philosophy

Creighton University

Master of Arts - English Composition

Creighton University