Knowledgeable Communication Specialist with over 10 years of experience in emergency dispatching. Maintains calm, collected and analytical mindset in high-pressure situations. Excellent reputation for resolving problems and improving customer satisfaction. Background includes Medevac automatic call distribution and dispatch systems for both emergency and non-emergency calls. Well-versed in assessing extent of emergencies, as well as type of call and location of incident. Successful at keeping callers calm and gathering required information to support first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Committed professional with a solid history of accomplishment in helping people handle emotionally charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Certified Communication Specialist offers demonstrated communication and multitasking abilities. Knowledgeable about documentation and dispatching systems. Works great under pressure and remains calm during emergencies. Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking new position. Offering excellent communication and good judgment.