Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Arieno

Penfield,NY

Summary

Lead Solution Consultant with 14 years of experience in the workforce management space, with a focus on accruals, attendance and leave. Proven track record at UKG in enhancing client relationships and project outcomes through expert problem-solving and team leadership. Specialized in client engagement and project implementation, achieving significant improvements in client satisfaction and process efficiency. Skilled in analysis and evaluation, adept at driving projects to successful completion with attention to detail and strategic planning.

Overview

16
16
years of professional experience

Work History

Lead Solution Consultant

UKG
09.2019 - Current
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Collaborated with cross-functional teams to successfully deliver comprehensive Dimensions solution for clients.
  • Managed client relationships through regular check-ins and updates on project progress.

Kronos System Analyst

Rochester Regional Health
01.2017 - 08.2019
  • Collaborated with cross-functional teams to develop system solutions tailored to business needs.
  • Provided technical support for end-users, resolving issues promptly and effectively.
  • Enhanced collaboration between IT teams by standardizing communication protocols around system requirements, project progress updates, and change management processes.

Application Consultant

Kronos
07.2014 - 12.2016
  • Resolved complex technical issues, ensuring seamless application performance of the Workforce Ready platform and functionality for endusers.
  • Played a crucial role in successful client engagements by offering timely expertise and insightful recommendations during critical project phases.
  • Managed project risks effectively, establishing contingency plans and proactive issue resolution strategies to minimize disruptions during implementation.

Implementation Consultant

Paychex
01.2010 - 06.2014
  • Collaborated with customer to ensure seamless integration and adoption of their Time & Labor Online application.
  • Maintained clear documentation of project progress, ensuring transparency among all stakeholders throughout the implementation process.
  • Provided exceptional remote support to clients during off-site implementations, ensuring minimal downtime during critical transitions.

Claims Specialist

Paychex
10.2008 - 12.2009
  • Enhanced customer satisfaction by resolving complex claim issues in a timely and professional manner.
  • Provided exceptional customer service to both internal and external stakeholders while managing a high volume of incoming calls and emails daily.

Education

Master of Science - Human Resources Development

Rochester Institute of Technology
Rochester, NY

Bachelor of Arts - Sociology

St John Fisher College
Rochester, NY

Skills

    Absence (Accruals, Attendance, Leave)

    Timekeeping

    UKG Dimensions

    MS Office

    Problem-Solving

    Attention to Detail

    Client Relationships

    Integrity and Honesty

    Analytical Thinking

    Strategic Planning

    Issue Resolution

    Work Planning and Prioritization

Timeline

Lead Solution Consultant

UKG
09.2019 - Current

Kronos System Analyst

Rochester Regional Health
01.2017 - 08.2019

Application Consultant

Kronos
07.2014 - 12.2016

Implementation Consultant

Paychex
01.2010 - 06.2014

Claims Specialist

Paychex
10.2008 - 12.2009

Master of Science - Human Resources Development

Rochester Institute of Technology

Bachelor of Arts - Sociology

St John Fisher College

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Matthew Arieno