Matthew Arjona
Phoenix,AZ
Summary
Organized CRC IV with experience completing projects by leveraging top-notch prioritization and multitasking skills. Resourceful and collaborative with extensive knowledge of maintaining customer relationships, keeping detailed records and promoting excellence in customer interactions. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Customer Relationship Consultant IV
US Bank
01.2020 - Current
- Managed a portfolio of high-value accounts, ensuring personalized attention and timely resolution of any issues or concerns.
- Mentored junior team members to improve their communication skills and overall productivity in handling client inquiries.
- Streamlined communication channels between internal departments, enabling swift action to be taken in response to potential fraud risks.
Teller Coordinator
US Bank
05.2017 - 12.2019
- Ensured compliance with banking regulations by staying current on industry changes and updating policies accordingly.
- Supported the development of tellers by creating skill-building opportunities and facilitating knowledge-sharing sessions.
- Collaborated with managers to identify areas for improvement within branch operations, leading to increased efficiency and streamlined workflows.
Teller Coordinator
US Bank
03.2016 - 05.2017
- Streamlined teller operations by implementing effective cash management procedures.
- Collaborated with other departments to resolve complex customer issues, ensuring timely resolution and satisfaction.
- Assisted in training new hires, resulting in improved performance and quicker acclimation to the workplace.
Personal Banker
US Bank
06.2015 - 03.2016
- Increased branch revenue by cross-selling banking products tailored to individual client needs.
- Resolved client disputes with empathy and efficiency, restoring confidence in banking services.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
Peak Time Teller
US Bank
06.2014 - 06.2015
- Upheld security protocols by verifying identification documents before processing sensitive transactions.
- Cultivated positive relationships with clients, creating a welcoming environment for all customers visiting the branch office.
- Ensured accurate cash handling, balancing drawer daily, and minimizing discrepancies.
Education
Active -
Arizona Notary Public
US Bank06.2021
Active -
NMLS Certification
Washington / Arizona06.2015
Top Banker Group B -
AZ Central District
US Bank 96.4% -
SATe
YTD100% -
CRI
YTDSkills
- Risk Management
- Regulatory Compliance
- Customer service excellence
- Adaptability and Flexibility
- Training and coaching
- Industry Awareness
- Issue Resolution
- Administrative Support
Timeline
Customer Relationship Consultant IV
US Bank
01.2020 - Current
Teller Coordinator
US Bank
05.2017 - 12.2019
Teller Coordinator
US Bank
03.2016 - 05.2017
Personal Banker
US Bank
06.2015 - 03.2016
Peak Time Teller
US Bank
06.2014 - 06.2015
Active -
Arizona Notary Public
Active -
NMLS Certification
Top Banker Group B -
AZ Central District
96.4% -
SATe
100% -
CRI