Matthew Armstrong
Queens,NY
Summary
Dependable server successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
6
6
years of professional experience
Work History
Server
The Clam
03.2024 - Current
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Bartender
Bar Pisellino
09.2023 - 03.2024
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
Host
P.J. Clarke's
06.2023 - 09.2023
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Host
The Smith Lincoln Center
02.2023 - 09.2023
- Assisted managers with quickly resolving service and food-related issues.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Took on average 700 covers daily and accommodated their requests.
Server
44 And X
07.2022 - 01.2023
- Upsold high-profit items such as daily specials and wine bottles to enhance sales numbers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated familiar relationship with regular customers and made them feel welcomed
- Provided a fine dining experience with attentive customers service and complete knowledge of our items
Server
5 Napkin Burger
02.2020 - 07.2022
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Efficiently served in a restaurant that house an average of 500 guests daily.
- Noted special patron requests and followed up with kitchen to confirm delivery.
Cashier/Host
Junior's Cheesecake
10.2018 - 03.2020
- Took payments from a large number of customers in a professional manner.
- Responsible for maintaining the stock of cheesecakes.
- Organized the reservation list whilst accommodating walk-ins from surrounding Broadway shows.
Education
EMT Certification -
FDNY EMS Academy
Bayside, NY09.2022
Bachelor Of Computer Science - Cyber Systems
University of New Haven
West Haven, CT09.2016
Skills
- Dining area maintenance
- Beverage preparation
- Point of sale operation
- Interpersonal communication
- Able to help large volumes of patrons
Timeline
Server
The Clam
03.2024 - Current
Bartender
Bar Pisellino
09.2023 - 03.2024
Host
P.J. Clarke's
06.2023 - 09.2023
Host
The Smith Lincoln Center
02.2023 - 09.2023
Server
44 And X
07.2022 - 01.2023
Server
5 Napkin Burger
02.2020 - 07.2022
Cashier/Host
Junior's Cheesecake
10.2018 - 03.2020
EMT Certification -
FDNY EMS Academy
Bachelor Of Computer Science - Cyber Systems
University of New Haven