Matthew Arnell Jr.
Salt Lake City
Summary
Detail-oriented professional with strong problem-solving skills in security and customer service. Proven ability to enhance safety protocols and improve guest experiences. Wanting to gain experience in social work and psychiatric care. Wanting to become a licensed therapist and help as many people as I can :)
Overview
5
5
years of professional experience
Work History
Security Officer
Sunstates Security
Salt Lake City, UT
11.2025 - Current
- Monitored premises to ensure safety and security compliance.
- Conducted regular patrols to deter unauthorized access and identify potential hazards.
- Responded promptly to incidents, coordinating with local law enforcement when necessary.
- Assisted in the development and implementation of safety protocols and procedures.
- Provided customer service support, addressing inquiries and concerns from visitors and staff.
- Documented daily activities, observations, and incidents in detailed reports.
- Trained new security personnel on policies, procedures, and emergency response techniques.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Online Personal Shopper
Walmart
Ogden, UT
11.2024 - 11.2025
- Utilized Walmart's online shopping platform to assist customers in selecting products efficiently.
- Ensured accuracy of customer orders through thorough product selection and verification processes.
- Provided personalized recommendations based on customer preferences and purchase history to enhance shopping experience.
- Collaborated with fulfillment team to optimize order processing and delivery timelines for online purchases.
- Adapted quickly to system updates and new technologies affecting online shopping functionalities.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Partnered with team members to achieve common goals and maintain a high level of customer care.
- Assisted in training new hires, sharing knowledge and best practices for exceptional customer care.
Teacher/Office Aide
Highschool
08.2021 - 01.2022
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Assisted in managing daily office operations to ensure smooth workflow.
- Organized and maintained filing systems for improved document retrieval.
- Handled incoming calls and inquiries with professionalism and courtesy.
- Helped escort student/delivered notes from parents, teachers, and the office
Education
Associate of Science -
Sophia Learning
OnlineBachelor of Science - Psychology
Western Governors University
Salt Lake City, UT10.2026
High School Diploma -
Davis Connect Online
Layton, UT05.2025
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Friendly, positive attitude
- Community safety
- Multitasking and organization
- Attention to detail
- Incident reporting
- Computer skills
- Critical thinking
- Excellent communication
- Active listening
Timeline
Security Officer
Sunstates Security
11.2025 - Current
Online Personal Shopper
Walmart
11.2024 - 11.2025
Teacher/Office Aide
Highschool
08.2021 - 01.2022
Associate of Science -
Sophia Learning
Bachelor of Science - Psychology
Western Governors University
High School Diploma -
Davis Connect Online