Matthew Ashmore
Portland,OR
Summary
Knowledgeable Procedure and Communications Coordinator skilled at facilitating business operations by building and managing quality policy and procedure output. Proven skills in managing intranets, writing copy in multiple styles and formats, and effectively communicating updates to users. Committed to supporting company's initiatives and programs.
Overview
20
20
years of professional experience
Work History
Lead Procedure and Communications Coordinator
Umpqua Bank
08.2013 - Current
- Generated clear, concise and original verbiage for written communications.
- Helped edit and review content across internal platforms.
- Maintained message consistency across channels to fully support short- and long-term communications goals.
- Facilitated company-wide communication to thousands of employees across multiple offices.
- Developed internal procedural requirements and standards to minimize regulatory risks and liability across programs.
- Leveraged analytics to optimize communications strategies, better targeting audiences and achieving desired engagement and responses.
- Created content for company intranet and regularly posted documents, updates and clear communications pathways.
- Built and published online procedural output using MadCap Flare.
Quality Assurance/Training Specialist
Providence Health & Services
07.2005 - 08.2013
- Conducted regular training sessions of Registration staff.
- Performed audits of patient accounts to ensure accuracy and communicated back to responsible staff when issues were found.
- Helped to implement new Registration systems though large training campaigns.
- Worked with insurance companies to resolve medical authorization and billing issues.
- Communicated regulatory updates to staff through monthly publications of training materials.
Universal Banker
US Bankcorp
07.2003 - 07.2005
- Cashed checks, accepted deposits and withdrawals within assigned limits.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Education
Bachelor of Arts - English/History
University of Oregon
Eugene, OR06.2002
Skills
- Website Management
- Copyediting
- Technical Knowledge
- Brand Promotion
- Business Writing
- Database Management
- Presentation Design
- Documentation and Recordkeeping
Timeline
Lead Procedure and Communications Coordinator
Umpqua Bank
08.2013 - Current
Quality Assurance/Training Specialist
Providence Health & Services
07.2005 - 08.2013
Universal Banker
US Bankcorp
07.2003 - 07.2005
Bachelor of Arts - English/History
University of Oregon