Matthew Atkinson
Hilton Head Island,SC
Summary
Experienced security professional with expertise in implementing and maintaining security protocols. Known for reliability and adaptability in dynamic environments, with a strong focus on collaboration to achieve results. Proficient in surveillance, incident response, and conflict resolution, bringing a balanced approach to team alignment and operational efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Security Officer
Hilton Head Plantation
05.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Wrote detailed reports on property damage, emergency situations, traffic violations and any POA violations.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals off of the Property.
Service Specialist
Ecolab
12.2022 - Current
- Establish effective working relationships with a variety of customers and partner with them on best practices to identify and solve pest problems
- Keep abreast of Ecolab’s product/service offerings and industry conditions, to enhance service and sales of pest prevention/elimination solutions
- Use handheld computerized equipment to manage service and document structural, sanitation and pest issues
- Deliver a quality inspection and treatment service to exceed customer expectation and specification
- Provide customers with written evidence of service delivered and advice for maintaining pest free conditions
- Plan work routes efficiently and productively and achieve100% state of service
- Accurately submit reports and other related paperwork as required at specified time intervals
- Apply pesticides in accordance with label recommendations and comply with relevant legislation
Overnight Security Officer
Palmetto Security Innovations LLC
10.2021 - 05.2022
- Monitors Hilton Head Island Fire Rescue (HHIFR) radio transmissions & the PulsePoint app and responds to medical emergencies in Palmetto Hall; Renders medical aid until HHIFR arrives and assists HHIFR personnel as directed; Administers basic first aid, CPR, and uses AED as needed
- Enforces speed limits, community covenants, rules and regulations, as well as parking regulations and issues citations and or notices accordingly
- Explains rules and regulations
- Performs patrol in the community to observe and identify potential security and safety risks or undesirable conditions
- Utilizes mobile phones, radar, cameras, and computers
- Utilizes and monitors surveillance equipment
- Creates and/or distributes guest passes and verifies decals and guest passes of persons entering property, denying entry to persons who cannot show either proper identification or cause for being admitted
- Writes reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
Armed Bank Protection Officer
Allied Universal
07.2020 - 05.2022
- Perform security patrols of designated areas on foot or in vehicle
- Watch for irregular or unusual conditions that may create security concerns or safety hazards
- Sound alarms or call police or fire department in case of fire or presence of unauthorized persons
- Warn violators of rule infractions, such as loitering, smoking or carrying forbidden articles
- Permit authorized persons to enter property and monitors entrances and exits
- Observe departing personnel to protect against theft of company property and ensure that authorized removal of property is conducted within appropriate client requirements
- Investigate and prepare reports on accidents, incidents, and suspicious activities
- Provide assistance to customers, employees and visitors in a courteous and professional manner
Foreman/Supervisor
Garage Experts of the Low Country
06.2017 - 03.2020
- Customer Service
- Interview and assist with hiring new crew members as well as train new crew members
- Assist with product ordering
- Keep up to date inventory
- Assist with keeping company website up to date
Resort Operations Supervisor
Marriott Vacation Club
04.2016 - 09.2018
- Conducted patrols to identify hazards and unauthorized guests on property
- Train staff in proper patrol, surveillance, and policies
- Work with management to develop procedures to improve department performance
- Organized and Maintain Associate Parking
- Installed and Maintain Patrol Points on Property
- First responder during incidents involving hotel staffing and guests
- Liaison with insurance companies during follow up procedures for incidents
- Make certain company policies are adhered to by conducting weekly and monthly audits
- Completed incident investigations for incidents occurring on property
- Run weekly key reports to ensure key policies are being followed
Unarmed Security Officer
The Ritz-Carlton
06.2015 - 04.2016
- CCTV Monitoring
- Foot Patrols
- Escort Associates
- Monitor Fire Alarm System
- Employee Identification
- Communications
- Emergency Notifications
- Overnight MOD
Site Supervisor
U.S. Security Associates
09.2014 - 04.2016
- Foot Patrols
- Directing Traffic
- Enforcing Parking Regulations
- Trained Officers on Job Responsibilities and Policies and Procedures
- Submitted Payroll
- Wrote Schedules
Security Officer/Monitoring Officer
Sunstates Security
07.2013 - 07.2014
- Security at Gate Houses
- Foot Patrols around Campus
- Escort Associates
- Monitor and administer all Security Systems located in the Security Operations Center such as:
- Communications
- Access Control System
- Alarms
- Employee Identification
- Emergency Notifications
Cannon Crewmember
United States Army
09.2008 - 01.2013
- Member of a six-man operation team for the M119 Howitzer
- Entrance gate guard for Fort Bragg, NC
- Holding cell guard for detainees
- Assisted Secret Service during President Obama's visit to Fort Bragg, NC
- Iraqi Campaign Veteran
- Transportation driver for the18th Airborne Corps and82nd Airborne Division
- Developed load plans for field training exercises
- Proficient in operation of multiple firearms
- Driving/Maneuvering Skills
- Industrial Equipment Operation
- Message Processing Procedures
- Process Analysis and Improvement
- Surveillance Techniques
- Automotive/Mobile Equipment Preventative Maintenance
- Cargo Handling
Education
Law Enforcement
Buckeye Career Center
New Philadelphia, OH06.2007
High School Diploma - undefined
Dover High School
01.2007
Skills
- OSHA
- CPR and First Aid (8 years)
- Microsoft Excel
- Surveillance
- Typing
- Loss Prevention
- English
- Computer skills
- CCTV
- Data entry
- Security
- Phone etiquette
- Communication skills
- Problem solving
- Management
- Customer service
- Customer support
- Microsoft Office
- Negotiation
- Report writing
- Incident reporting
- Security guard license
Certification
- Security Guard
- Current Heartsaver First Aid, CPR and AED
- SLED Certified Armed Security Officer
- Certified Doppler Radar Operation
Military Service
- Branch: United States Army
- Rank: PFC
Timeline
Security Officer
Hilton Head Plantation
05.2024 - Current
Service Specialist
Ecolab
12.2022 - Current
Overnight Security Officer
Palmetto Security Innovations LLC
10.2021 - 05.2022
Armed Bank Protection Officer
Allied Universal
07.2020 - 05.2022
Foreman/Supervisor
Garage Experts of the Low Country
06.2017 - 03.2020
Resort Operations Supervisor
Marriott Vacation Club
04.2016 - 09.2018
Unarmed Security Officer
The Ritz-Carlton
06.2015 - 04.2016
Site Supervisor
U.S. Security Associates
09.2014 - 04.2016
Security Officer/Monitoring Officer
Sunstates Security
07.2013 - 07.2014
Cannon Crewmember
United States Army
09.2008 - 01.2013
High School Diploma - undefined
Dover High School
- Security Guard
- Current Heartsaver First Aid, CPR and AED
- SLED Certified Armed Security Officer
- Certified Doppler Radar Operation
Law Enforcement
Buckeye Career Center
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