Matthew Ault
Weatherford,TX
Summary
Encouraging manager and analytical problem-solver with a unique talent for team building, leading, and motivating. Excellent customer relations aptitude and relationship-building skills to effectively connect with clients and foster positive connections. Proficient in using independent decision-making skills and sound judgment to consistently make impactful contributions to company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost overall performance.
Overview
9
9
years of professional experience
Work History
Customer Service Manager
Walmart
08.2023 - Current
- Oversaw and managed a team of more than 75 employees, ensuring productivity and team success.
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards
- Implemented process improvements that led to reduced turnaround times for critical tasks without compromising quality
- Collaborating with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively
- Trained new team members by relaying information on company procedures and safety requirements
- Developed succession planning strategies to ensure continuity of leadership within the team and facilitate smooth transitions during organizational changes
- Took ownership of customer issues and followed problems through to resolution.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Customer Service Rep
Verizon
01.2022 - 08.2023
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Met customer call guidelines for service levels, handle time and productivity
- Reduced process inconsistencies and effectively trained team members on best practices and protocols
- Exhibited high energy and professionalism when dealing with clients and staff
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
Indirect Sales Expert
Communication Connections
01.2020 - 01.2022
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs
- Developed and delivered engaging sales presentations to convey product benefits
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs
- Analyzed market trends and competitor strategies, leading to informed decision-making and improved sales tactics.
- Enhanced partner relationships through regular communication, resulting in increased sales volume.
Store Manager
United Cellular
07.2018 - 01.2020
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Raised property accuracy and accountability by creating new automated tracking method
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
Assistant Store Manager & District Trainer
United Cellular
04.2017 - 06.2018
- Implemented business strategies, increasing revenue and effectively targeting new markets
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
- Reported issues to higher management with great detail
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
Sales Associate
United Cellular
04.2016 - 05.2017
- Met existing customers to review current services and expand sales opportunities
- Contributed to team objectives in fast-paced environment
- Managed returns, exchanges and refunds in accordance with store policy
Education
High School Diploma -
Poudre High School
Fort Collins, CO05.2012
Skills
- Account Management
- Credit Card Payment Processing
- Report Transcription
- Business Development Understanding
- Staff Training
- Microsoft Excel
- Microsoft PowerPoint
- Critical Thinking
- Computer Proficiency
- Brand Representation
- Data Analysis Reporting
- Effective communication
- Time management
- Customer focused
Timeline
Customer Service Manager
Walmart
08.2023 - Current
Customer Service Rep
Verizon
01.2022 - 08.2023
Indirect Sales Expert
Communication Connections
01.2020 - 01.2022
Store Manager
United Cellular
07.2018 - 01.2020
Assistant Store Manager & District Trainer
United Cellular
04.2017 - 06.2018
Sales Associate
United Cellular
04.2016 - 05.2017
High School Diploma -
Poudre High School
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