Matthew Ault
Weatherford
Summary
Results-driven Customer Service & Sales Leader with a proven track record of team leadership, business development, and customer satisfaction. Adept at optimizing workflows, driving sales growth, and building strong client relationships. Strong analytical skills with a focus on problem-solving, employee training, and operational efficiency to enhance overall performance. Passionate about leading teams to achieve business success and customer loyalty.
Overview
9
9
years of professional experience
Work History
Night Operations Assistant Store Manager
The Home Depot
04.2025 - Current
- Leadership & Team Supervision: Effectively lead overnight teams, manage staffing, and ensure productivity through coaching, delegation, and performance monitoring.
- Inventory Management: Oversee freight flow, receiving, stocking, and inventory accuracy, ensuring product availability and proper shelf placement.
- Operational Excellence: Maintain store readiness by enforcing night operations standards, executing recovery tasks, and ensuring compliance with company procedures.
- Safety & Compliance: Conduct nightly safety walks, address hazards, and ensure team adherence to OSHA and Home Depot safety protocols.
- Problem Solving: Quickly resolve operational issues, shift priorities as needed, and support associates in handling escalated concerns.
- Communication: Coordinate with day management, logistics teams, and associates to ensure smooth shift transitions and consistent execution of goals.
- Time Management: Prioritize high-impact tasks across departments, ensuring completion of nightly objectives under tight deadlines.
- Customer Focus: Support excellent customer experiences through merchandise readiness and cleanliness, anticipating day-shift needs.
- Training & Development: Assist in onboarding and training new associates, reinforcing operational knowledge and safety awareness.
Customer Service Manager
Walmart
08.2023 - 03.2025
- Lead a team of 75+ employees, enhancing productivity and teamwork through strategic coaching and leadership.
- Improved customer satisfaction scores by 20% by implementing streamlined processes and training initiatives.
- Spearheaded efficiency improvements, reducing turnaround times for key operational tasks by 15%.
- Collaborate with department heads to optimize interdepartmental workflows and improve overall store performance.
Customer Service Rep
Verizon
01.2022 - 08.2023
- Resolved 90%+ of customer issues on the first call, prioritizing satisfaction and brand loyalty.
- Maintained call handling efficiency, exceeding company benchmarks for service levels and resolution time.
- Provided training and mentorship to new team members, boosting team efficiency and morale.
Indirect Sales Expert
Communication Connections
01.2020 - 01.2022
- Increased sales revenue by 30% through targeted sales strategies and personalized customer engagement.
- Developed and delivered impactful sales presentations to educate customers and close high-value deals.
- Strengthened partner relationships, resulting in expanded business opportunities and higher conversion rates.
Store Manager
United Cellular
07.2018 - 01.2020
- Managed store operations, driving a 25% increase in revenue through effective sales tactics and team leadership.
- Recruited, trained, and developed staff, reducing employee turnover and increasing customer engagement.
- Implemented inventory management strategies, cutting shrinkage losses by 10%.
Assistant Store Manager & District Trainer
United Cellular
04.2017 - 06.2018
- Led training programs for multiple locations, ensuring consistency in sales and customer service performance.
- Improved team sales performance by 20% through coaching and skill development workshops.
Sales Associate
United Cellular
04.2016 - 05.2017
- Achieved top sales status in multiple months by providing tailored recommendations and superior customer service.
Education
High School Diploma -
Poudre High School
05.2012
Skills
- Team Leadership & Staff Training
- Customer Experience & Retention
- Business Development & Sales Strategies
- Process Improvement & Workflow Optimization
- Microsoft Excel, PowerPoint & Data Analysis
- Relationship Management & Communication
- Performance Coaching & Employee Engagement
- Time Management & Conflict Resolution
Timeline
Night Operations Assistant Store Manager
The Home Depot
04.2025 - Current
Customer Service Manager
Walmart
08.2023 - 03.2025
Customer Service Rep
Verizon
01.2022 - 08.2023
Indirect Sales Expert
Communication Connections
01.2020 - 01.2022
Store Manager
United Cellular
07.2018 - 01.2020
Assistant Store Manager & District Trainer
United Cellular
04.2017 - 06.2018
Sales Associate
United Cellular
04.2016 - 05.2017
High School Diploma -
Poudre High School
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