Matthew A. Wagner
Kingman,AZ
Summary
Dynamic professional administrator with a proven track record of streamlining operations and enhancing productivity across diverse environments. Expertise in coordinating cross-functional teams, managing resources efficiently, and driving projects to successful completion while maintaining a strong focus on collaboration and problem-solving. Adaptability to changing needs ensures optimal outcomes in fast-paced settings. Proficient in office management, strategic planning, and fostering effective communication to improve overall organizational performance.
Overview
42
42
years of professional experience
1
1
Certification
Work History
Administrator, Dean of Students
Kingman Unified School District #20
08.2021 - 05.2025
- Relationship driven Dean of Students in an 810 student elementary school focused on maximizing pupil learning by developing positive student culture and structured, supportive environments. Excellent disciplinarian with a compassionate, analytical approach to addressing and solving behavior issues. Student leadership instructor, mentor for new teachers and classified staff, hiring of new teachers and classified employees, developing new math and reading curriculum, supervisor of 75-100 students and 10 teachers during district summer schools and intersession programs, liaison between parents and staff involving discipline and academic issues, working relationship with Kingman Police Department Student Resource Officers.
- Retired
- Managed administrative tasks to enhance operational efficiency and support team objectives.
- Developed and implemented office procedures improving workflow and communication across departments.
- Streamlined document management systems to ensure easy access and retrieval of critical information.
- Coordinated scheduling for meetings, events, and travel arrangements for senior management.
- Mentored junior staff on best practices in office administration and organizational skills.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
First Grade Teacher
Kingman Unified School District #20
07.2018 - 08.2021
- Instructed students in all academic subject areas to a classroom of up to 32 1st grade students. Earned high marks for the quality of classroom teaching, lesson plans and instructional materials used in teaching diverse subjects (i.e., language arts, math, science, social studies and reading).
- Designed engaging lesson plans to enhance student learning and foster creativity.
- Implemented differentiated instruction strategies to accommodate diverse learning needs.
- Collaborated with parents and staff to support student development and address concerns.
- Developed assessment tools to measure student progress and adjust instructional methods.
- Mentored new teachers, providing guidance on classroom management and curriculum delivery.
- Organized extracurricular activities that promoted teamwork, leadership, and social skills among students.
- Analyzed student performance data to identify trends and inform instructional improvements.
Security Specialist
Omaha Public Schools
10.2011 - 07.2018
- Provided security in a large inner city high school with over two thousand students and two hundred staff members. Specialize in internal and external security for staff, students and visitors. Assist administration in discipline, special projects and investigations. Work closely with the school resource officer with student escorts, investigations and special projects. In charge of student and visitor parking in three school parking lots. Issuing parking tickets, partnering with administration on disciplinary issues and maintaining a database of all staff and student vehicles. Provide security at school and district academic and athletic events. Assist administration in mandatory fire/life safety drills during the school year. Provide security during summer school sessions. A member of and certified with the National Association of Student Resource Officers.
- Developed and implemented security protocols to safeguard student safety and property.
- Conducted regular inspections of school premises to identify vulnerabilities and enhance security measures.
- Collaborated with local law enforcement to coordinate emergency response plans for school events.
Assistant Manager
Walmart Stores, Inc
01.2005 - 09.2011
- Assistant manager in urban retail stores generating more than ninety million dollars of sales per year. Manager of over 200 associates providing coaching, evaluations, hiring, terminations and training. Proficient in budget analysis, loss prevention, associate engagement, profit/loss reporting, inventory analysis and retail marketing. Managed all areas of the facility including cash office, custodial, human resources and overnight operations.
- Led team in daily operations, ensuring efficient workflow and high service standards.
- Developed and implemented training programs for new staff to enhance performance.
- Analyzed inventory management processes, improving accuracy and reducing discrepancies.
- Coordinated department schedules to align staffing with peak business hours effectively.
- Oversaw merchandising strategies, optimizing product placement for increased sales visibility.
- Facilitated communication between departments to enhance collaboration and operational efficiency.
- Monitored compliance with company policies, ensuring adherence to safety standards and procedures.
- Evaluated customer feedback mechanisms, driving improvements in service quality and satisfaction levels.
Security Officer/EMT
MGM Resorts International
01.1995 - 10.2005
- Security officer EMT at Buffalo Bill’s and New York/New York hotel casino. Provided medical services for visitors and staff including basic first aid, CPR and triage. Supervisor of casino security bike patrol and company EMT’s including fire, life, safety equipment replenishment and upkeep.
- Monitored premises to ensure safety and security of guests and staff.
- Conducted regular patrols to identify potential hazards or suspicious activity.
- Responded promptly to incidents, providing assistance and coordinating with law enforcement.
- Implemented emergency response procedures, ensuring preparedness for various situations.
- Trained new officers on protocols, enhancing team efficiency and knowledge retention.
- Collaborated with management to improve security measures and operational protocols.
- Utilized surveillance systems to monitor activities, maintaining situational awareness at all times.
- Developed reports on incidents and observations, contributing to safety evaluations and policy adjustments.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Combat Engineer/Transportation specialist
United States Army(Retired First Sergeant E-8)
05.1983 - 04.2004
- Combat engineer, transportation and infantry First Sergeant(E-8) in the United States Army. Stationed in the continental United States and overseas in both peacetime and combat. Recipient of numerous peacetime and combat ribbons.
- Led demolition and construction projects to enhance operational capabilities in diverse terrains.
- Developed tactical plans for mission-critical infrastructure assessments and repairs.
- Executed field operations involving mine detection, clearance, and explosive ordnance disposal.
- Conducted risk assessments to ensure compliance with safety standards during engineering tasks.
- Collaborated with cross-functional teams to optimize resource allocation for engineering missions.
- Implemented improvements in workflows that enhanced efficiency of engineering operations in austere environments.
- Analyzed project outcomes to drive strategic enhancements in future combat engineering initiatives.
- Placed explosives and performed mine-sweeping activities on land.
- Increased unit proficiency by leading rigorous training exercises in demolitions, mine warfare, and obstacle construction.
- Trained in use of tear gas, passive ordnance, and explosives.
- Located mines through both visual means and use of mine detectors, neutralizing all enemy threats and booby traps.
- Constructed floating bridges and temporary roadways to facilitate movement of large convoys of equipment and personnel to and from battle areas.
Customer Service Agent, Call Center inbound/outbound
EB Games/GameStop
01.1998 - 09.2001
- Addressed incoming and outgoing customer inquiries and offered productive solutions that increased customer satisfaction. Addressed and resolved customer issues utilizing effective listening and problem solving skills. Demonstrated mastery of customer service call scripts within a specified time frame. Upsold products and services including accessories and credit card offers.
- Resolved customer inquiries through phone and email, enhancing overall satisfaction.
- Managed multiple tasks efficiently in high-pressure environments to meet service goals.
- Collaborated with cross-functional teams to address complex customer issues effectively.
- Implemented feedback mechanisms to gather insights and drive service enhancements.
- Analyzed customer feedback trends to identify areas for service improvement initiatives.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Education
No Degree - Educational Leadership And Management
Grand Canyon University
Phoenix, AZEmergency Medical Technician Certificate - undefined
Community College of Southern Nevada
01.1995
Bachelor of Science - Criminal Justice
Northern Arizona University
Flagstaff01.1991
Associate of Arts - Broadcasting
Iowa Central Community College
Flagstaff, AZ01.1987
Skills
- Service excellence
- Detail-oriented data management
- Meticulous attention to detail
- Systematic file arrangement
- Administrative coordination
- Comprehensive documentation skills
- Informed decision-making
- Team leadership
- Interpersonal skills
- Confidentiality management
- Effective team engagement
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- Office administration
Accomplishments
- Achieved NCO and soldier of the quarter by completing project on time with accuracy and efficiency.
- Supervised team of 300 soldiers.
- Supervised team of 350 retail staff members.
- Supervised team of 65 school staff members.
- Used Microsoft Excel to develop discipline tracking spreadsheets.
- New teacher of the year at the elementary school level.
Certification
- Arizona K-8 Teaching Certificate
- AZ Dept of Education 7/21
- Certified Leadership Academy
- Omaha Public Schools 4/14
- F.O.C.U.S. Leadership
Languages
English
Full Professional
Interests
- Gym Workouts
- Passionate about balancing physical health with mental and emotional wellness
- Mindfulness Practices
Timeline
Administrator, Dean of Students
Kingman Unified School District #20
08.2021 - 05.2025
First Grade Teacher
Kingman Unified School District #20
07.2018 - 08.2021
Security Specialist
Omaha Public Schools
10.2011 - 07.2018
Assistant Manager
Walmart Stores, Inc
01.2005 - 09.2011
Customer Service Agent, Call Center inbound/outbound
EB Games/GameStop
01.1998 - 09.2001
Security Officer/EMT
MGM Resorts International
01.1995 - 10.2005
Combat Engineer/Transportation specialist
United States Army(Retired First Sergeant E-8)
05.1983 - 04.2004
Emergency Medical Technician Certificate - undefined
Community College of Southern Nevada
No Degree - Educational Leadership And Management
Grand Canyon University
Bachelor of Science - Criminal Justice
Northern Arizona University
Associate of Arts - Broadcasting
Iowa Central Community College
Training:
- U.S. Army-Basic Training, Combat Engineer School, Airborne School, Advanced Infantry School, Transportation School, Heavy Equipment Training School, Ranger Mountaineering School and training, Basic Noncommissioned Officer Course(Germany), Noncommissioned Officer Academy(Fort Leonard Wood), Advanced Noncommissioned Officer Course(Fort Huachuca), First Sergeant Academy(Fort Lewis).
- Kingman Unified School District-Teachers Academy, iReady certification, teacher and classified staff evaluation training.
- Walmart Stores-Leadership academy, food safety academy, Assistant Manager Training program.
- Omaha Public Schools-Threat Assessment Awareness, School Incident Management Team, PPCT Disruptive Student Management, Shelter in Place, Intruderology, Dating Violence, Hidden Weapons, Evacuation and Lockdown Planning training certificates.