Matthew Baker
Reno,NV
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
28
28
years of professional experience
Work History
Bartender
The Row
09.2007 - Current
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Supported special events through attentive service, adapting quickly to varying needs of guests.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
Rum Bullion's Manager
The Row
09.2007 - Current
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved marketing to attract new customers with exciting promotions and cocktail specials to increase nightly revenue
- always made sure the staff and guest were safe in a high energy nightclub atmosphere.
Beverage Supervisor
The Row
09.2007 - Current
- Coordinated special events and private parties successfully while maintaining excellent service standards during regular business hours.
- Collaborated with management to develop seasonal menus, incorporating current trends and customer preferences.
- Oversaw work of bartenders, beverage servers and bar back, and porters.
- Created a positive work environment through effective communication practices that fostered teamwork among staff members.
- Trained and developed beverage staff on proper techniques, knowledge and skills.
Beverage Assistant Manager
The Row
09.2007 - Current
- Built relationships with vendors to secure competitive pricing on products.
- Assisted in hiring, scheduling, and supervising my team of bartenders, servers, and support staff to make sure day to day operations run smooth.
- Addressed guest concerns, resolving issues effectively to maintain strong brand reputation.
- Purchased beverage stock and handled all inventory needs.
- Developed by monthly trainings to improve beverage knowledge and product knowledge for the beverage team.
Beverage Manager
The Row
09.2007 - Current
- Helped designed creative cocktail recipes and menus that are popular with guest.
- Purchased beverage stock and handled all inventory needs.
- Resolved customer complaints involving food or beverage quality and service.
- Developed staff training programs to enhance employee knowledge and skillsets in the beverage industry.
- Conducted regular performance evaluations for staff members, providing constructive feedback to foster growth and development.
- Organized special events and promotions that attracted new patrons and increased overall sales revenue.
Expeditor
Red Lobster Restaurant
01.1996 - 08.2022
- Improved delivery times by closely monitoring and prioritizing urgent orders.
- Managed high volumes of orders while maintaining accuracy through attention to detail. I made sure plates we properly garnished and all items were accounted for the entree that was ordered.
- Handled urgent requests from customers, working quickly to resolve issues without compromising quality standards.
FOH Manager & Bar Manager
Red Lobster Restaurant
01.1996 - 08.2002
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
- Promoted upselling strategies among servers, leading to higher average check values per transaction.
- Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
- Managed inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.
- Resolved guests complaints while maintaining positive customer environment.
Prep Cook
Red Lobster Restaurant
01.1996 - 08.2002
- Washed, peeled, and cut shrimp, lobsters, and vegetables in advance to save time on food preparation.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
- Preserved freshness of food by storing food in designated containers, date taped, and storage areas within freezer or refrigerator.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Prepared various types of cuisine, showcasing versatility and adaptability in the kitchen environment. ( shrimp scampi, lobster stuffed mushrooms, ect.)
Fry Cook
Red Lobster Restaurant
01.1996 - 08.2002
- Cleaned, stocked, and restocked workstations.
- Enhanced food quality by ensuring proper cooking times and temperatures for various fried foods.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Tested temperatures of food at specified intervals by using food thermometers.
Bartender
Peppermill Casino
02.2005 - 09.2007
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Lead Bartender & Manager
Sneakers Bar And Grill
08.2002 - 02.2005
- Kept detailed inventories and ordering needs for liquor, beer, wine, and bar supplies.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Performed opening and closing duties, POS reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Assisted in menu development, incorporating seasonal flavors and trends into popular happy hour cocktails specials.
Education
Sheet Metal Trade - Sheet Metal Technology
Sheet Metal Workers Southern California Training
Baldwin Park, CA09.1994
Skills
- Guest Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Hospitality service expertise
- Creative Mixology
I competed in Flair comps. around the world from 2007 - 2011
In 2007 I started doing competitions with the Flair Bartending Association I quickly moved from armature levels to Pro levels. I placed in the top 10 in many of the 42 competitions I did.
Timeline
Bartender
The Row
09.2007 - Current
Rum Bullion's Manager
The Row
09.2007 - Current
Beverage Supervisor
The Row
09.2007 - Current
Beverage Assistant Manager
The Row
09.2007 - Current
Beverage Manager
The Row
09.2007 - Current
Bartender
Peppermill Casino
02.2005 - 09.2007
Lead Bartender & Manager
Sneakers Bar And Grill
08.2002 - 02.2005
Expeditor
Red Lobster Restaurant
01.1996 - 08.2022
FOH Manager & Bar Manager
Red Lobster Restaurant
01.1996 - 08.2002
Prep Cook
Red Lobster Restaurant
01.1996 - 08.2002
Fry Cook
Red Lobster Restaurant
01.1996 - 08.2002
Sheet Metal Trade - Sheet Metal Technology
Sheet Metal Workers Southern California Training
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