Matthew Baker
Hendersonville,TN
Summary
Detail-oriented Senior Security & Compliance Analyst with extensive experience in corporate governance, risk management, and compliance operations. Spearheaded the enterprise-wide MFA program, achieving a 100% enablement rate through automated compliance tracking. Committed to maintaining rigorous ethical standards and enhancing organizational reputation through proactive compliance measures.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Senior Security & Compliance Analyst
Verizon
03.2022 - Current
- Compliance Program Management & Automation: Spearheaded the enterprise-wide multi-factor authentication (MFA) distribution program for global partners, successfully transitioning manual email workflows into an automated compliance tracking dashboard (Smartsheet), resulting in a 100% MFA enablement rate and securing a strict SLA.
- Third-Party Due Diligence & Audit Readiness: Oversaw monthly vendor security reviews and compliance audits for international partner sites, managing physical security artifacts and Exhibit E documentation to ensure audit readiness.
- Investigations & Case Management: Managed hotline and policy violation investigations, coordinating with Cyber Security Incident Response Team (CIRT), HR, and Legal to conduct user access reviews, enforce documentation standards, and execute re-enablement determinations.
- Risk Assessment & AI Governance: Led compliance-driven security and risk reviews for emerging AI tools (Observe AI, Expert Workspace) integrated by third-party vendor Asurion; authored data flow diagrams and legal reviews, managed AI model card registrations, and obtained conditional Global Clearances.
- Asset Logistics & Loss Prevention: Established weekly asset reconciliation processes and onsite storage compliance policies across global sites, reducing hardware shrinkage and facilitating inter-site transfers of surplus stock.
Customer Service Supervisor
Verizon
04.2019 - 03.2022
- Supervised, trained, and audited customer representatives, aligned performance metrics with corporate policy, identified skill gaps, and delivered targeted coaching, enhancing customer satisfaction and representative efficiency.
- Hosted weekly alignment meetings with HR and executive leadership to optimize staff scheduling and communicate corporate updates; de-escalated critical complaints to protect revenue and ensure compliance with internal standards.
- Supervised daily customer service operations and team performance.
- Trained staff on effective communication and problem-solving techniques.
- Coordinated schedules to ensure adequate coverage during peak hours.
Education
Bachelor of Business Administration -
Tennessee State University
Skills
- Compliance and Vendor Risk
- Third-party Audits
- Vendor Risk Screening
- Audit Readiness
- Compliance Oversight
- Governance and Reporting
- Risk Analytics
- SLA Compliance Tracking
- Physical Security Compliance
- Identity Access Controls
- Case Management and Operations
- Policy Investigations
- Security Training Programs
- Executive Governance Presentation
- Stakeholder Collaboration
- Problem Resolution
- Operational Risk Management
Certification
- Cybersecurity Advocate Badge, Verizon, Awarded for active, continuous participation in cybersecurity program and cyber health campaigns.
- SCO&E Security Review Certification, Formally trained in compliance auditing, pipeline risk reports, and security activation reviews.
- MFA Request & Identity Management Workflow Certification, Advanced training in global hardware distribution logistics and DUO/CIM compliance.
Timeline
Senior Security & Compliance Analyst
Verizon
03.2022 - Current
Customer Service Supervisor
Verizon
04.2019 - 03.2022
Bachelor of Business Administration -
Tennessee State University