Matthew Baldivia
North Richland Hills,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Automotive Manager
Walmart
01.2023 - Current
- Coordinated scheduling for service appointments, maximizing shop utilization and technician productivity.
- Achieved high levels of customer retention through targeted marketing initiatives designed to maintain engagement with existing clientele.
- Facilitated clear channels of communication between dealership departments, enabling seamless coordination during vehicle repair or maintenance projects.
- Optimized labor allocation by assigning tasks according to each technician''s skill set, expediting service delivery times without compromising quality standards.
- Streamlined workflow processes within the department to increase operational efficiency and reduce employee turnover rates.
- Boosted revenue by upselling additional services based on individual customers'' needs analysis.
- Collaborated with sales staff to improve cross-departmental communication, enhancing the overall customer experience.
- Managed a team of technicians, ensuring proper training and adherence to safety standards for optimal performance.
- Increased customer satisfaction by implementing efficient automotive service processes and streamlined communication with clients.
- Resolved customer issues promptly, fostering trust and promoting long-term client relationships.
Team Member
Chic-Fil-A
10.2021 - 12.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Collaborated cross-functionally in order to enhance overall team performance, leading to increased efficiency in project execution.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
High School Diploma -
LD Bell Technical
Hurst, TX06.2023
Skills
- Automotive Repair Knowledge
- Staff Training and Development
- Safety Management
- Operations Management
- Customer Satisfaction
- Automotive diagnostics
- Customer Relations
- Quality Standards
- Service department operations
- Teamwork and Collaboration
- Customer Service
- Computer Skills
- Team Leadership
- Decision-Making
- Problem Resolution
- Professional and Courteous
- Work Planning and Prioritization
- Managing Operations and Efficiency
- Customer Relationship Management
- Training and Development
- Team Development
- Good Judgment
- Staff Management
- Task Delegation
- Employee Coaching and Mentoring
- MS Office
Timeline
Automotive Manager
Walmart
01.2023 - Current
Team Member
Chic-Fil-A
10.2021 - 12.2022
High School Diploma -
LD Bell Technical