Matthew Baldwin
Bradenton,FL
Summary
Customer-oriented General Manager with 3 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
Work History
Co General Manager
Hungry Howie's Pizza
Bradenton, FL
02.2022 - Current
- I manage employee tasks and make pizzas for a buffet and place orders for the restaurant when the general manager isn’t at the restaurant or doesn’t have time to do so. I also manage the schedule.
- Developed and implemented strategies to enhance customer satisfaction and loyalty.
- Created and maintained an efficient scheduling system for staff.
- Conducted regular performance appraisals of employees.
- Monitored daily operations, including sales, labor costs, inventory levels, and cash flow.
- Recruited, hired, trained, and supervised new personnel.
- Ensured compliance with company policies and procedures.
- Maintained a clean and safe working environment for all employees.
- Resolved customer complaints in a professional manner.
- Oversaw ordering of supplies on a timely basis to ensure adequate stock is available at all times.
- Implemented new processes or systems that improved efficiencies throughout the organization.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
Line Cook /Head Dishwasher
Lazy Flamingo
Sanibel, FL
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Stocked and restocked kitchen supplies as needed.
- Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
- Organized the storage area to ensure that all necessary items were readily accessible.
- Performed basic knife skills such as dicing onions or slicing meats.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Monitored product freshness and rotation dates to maintain quality assurance standards.
- Assisted in prep work such as washing vegetables or butchering meat when needed.
- Communicated effectively with other staff members regarding orders and menu changes.
- Ensured that all dishes were prepared according to recipe specifications.
- Plated dishes according to restaurant presentation standards before delivering them to customers.
- Adhered to sanitation policies at all times when handling food products.
- Inspected equipment for cleanliness prior to use every shift.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Conducted regular maintenance checks on equipment ensuring proper functioning order.
- Cooked multiple orders simultaneously during busy periods.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Education
Junior High School Education -
Island Coast High School
01.2021
Skills
- Assistant Manager Experience
- Dishwashing
- Restaurant Experience
- Leadership
- Cash Handling
- Staff Supervision
- Performance Improvement
- Customer Retention
- Staff Training/Development
- Efficient Multi-Tasker
- Relationship Building
- Time Management
- Communication Skills
- Effective Leader
Relocation
- Sarasota, FL
- Fort Myers, FL
- Cape Coral, FL
Timeline
Co General Manager
Hungry Howie's Pizza
02.2022 - Current
Line Cook /Head Dishwasher
Lazy Flamingo
Junior High School Education -
Island Coast High School