Overview
Work History
Education
Skills
Key Accomplishements
Timeline
Generic

Matthew Ballesteros

Waukesha,WI

Overview

4
4
years of professional experience

Work History

IT Support Technician

AE Business Solutions
08.2025 - Current
  • Provided technical support across over 30 schools, resolving hardware, software, and network tickets to ensure minimal classroom downtime.
  • Deployed and upgraded district provided devices by imaging Windows 11 systems and installing RAM, extending hardware lifespan and improving system performance
  • Assembled, upgraded, and deployed Chromebook and ChromeCarts for classrooms, ensuring reliable digital access for over 1,000 students.

IT Intern

Gundersen Health Systems
10.2024 - 05.2025
  • Imaged and deployed over 500 PCs and laptops during a company-wide Windows 11 transition, while installing and configuring over 25 specialized applications tailored to departmental needs
  • Resolved between 5-10 tickets a week related to the Windows 11 transition.
  • Authored 2 technical process documents on device imaging, creating reusable onboarding resources for current and future IT staff

Resident Assistant

University of Wisconsin-La Crosse
08.2023 - 05.2024
  • Supported a community of over 100 residents, fostering engagement and resolving conflicts to improve student retention
  • Hosted over 12 campus events, strengthening student relationships and advancing social awareness initiatives
  • Planned and executed the university’s first cultural trip to Milwaukee’s Holiday Folk Fair, enhancing inclusivity and cultural awareness.

Computer Lab Assistant

University of Wisconsin-La Crosse
01.2022 - 05.2023
  • Provided frontline technical support while maintaining 32 gaming PCs, 6 gaming consoles, and 2 VR headsets
  • Organized and tracked 3 gaming tournaments and 2 competitive leagues, increasing student engagement in the lab.
  • Trained 5 new lab assistants on IT policies, troubleshooting procedures, and customer service best practices.

Education

Bachelor of Science - Information Systems

University of Wisconsin, La Crosse
La Crosse, WI
05-2025

Skills

    Technical & Software: Imaging and Deployment, Microsoft Office Suite, Salesforce, Networking, and Tableau

    Hardware & IT Support: PC and Laptop Upgrades, Chromebook Deployment and Management, Troubleshooting, and IT Ticketing

    Professional & Soft Skills: Technical Writing, Event & Project Coordination, and Customer Support

Key Accomplishements

Built a customer management system for a local Jiu Jitsu gym enabling class registration, administration analytics, and QR code check-ins

Developed a SQL-based analytics system to track and evaluate video game player performance


Earned the Salesforce Business Administration Specialist Superbadge


Recognized with the prestigious “Pauly Award” as a Resident Assistant for exceptional leadership and community-building


Published an original poem titled “A Sour Relationship” in UW-La Crosse literary magazine The Catalyst

Timeline

IT Support Technician

AE Business Solutions
08.2025 - Current

IT Intern

Gundersen Health Systems
10.2024 - 05.2025

Resident Assistant

University of Wisconsin-La Crosse
08.2023 - 05.2024

Computer Lab Assistant

University of Wisconsin-La Crosse
01.2022 - 05.2023

Bachelor of Science - Information Systems

University of Wisconsin, La Crosse

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Matthew Ballesteros