Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Barbee

Kansas City,MO

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

9
9
years of professional experience

Work History

Game Technician

Dave And Busters
01.2023 - Current
  • Welcomed and greeted guestss, answered questions and provided excellent customer service to contribute to memory-making experience.
  • Reported concerns, broken machines and out-of-order games to supervisor.
  • Understood and demonstrated proper play of games to promote safety practices while opening, operating and closing venue.
  • Explained and demonstrated games and attractions to assist guests.
  • Informed manager of duty of significant concerns, broken machines, out-of-order games and problems.
  • Tested machines to determine proper functioning.
  • Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.

Key Hourly Manager

Dave And Busters
10.2021 - Current
  • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
  • Directed employees to upsell featured items and tidy store during assigned shifts.
  • Assisted with administrative tasks to boost success within the store.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.,
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and guests.
  • Tracked hourly sales and labor and entered into the labor trackers.

Repair and Maintence

Dave And Busters
07.2021 - Current
  • Completed all repair and maintenance activities promptly and to high quality standards.
  • Utilized variety of tools and diagnostic equipment to complete repairs.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Maintained inventory of repair supplies and ordered parts.
  • Inspected and tested, repaired and refurbished products for proper operation.

Service Manager

Chipotle
01.2020 - 07.2021
  • Resolved guest oppourtunities in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Developed and maintained positive relationships with guests to build rapport and trust.
  • Monitored inventory levels and placed orders to replenish stock.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Monitored service staff performance and provided feedback for improvement.

Kitchen Manager

Chipotle
10.2019 - 01.2020
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Checked and tested foods to verify quality and temperature.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.

Shift Lead

Chipotle
04.2019 - 10.2019
  • Trained new employees and delegated daily tasks and responsibilities.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Line Cook

Chipotle
01.2019 - 04.2019
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.

Head of Maintence

Bird Food Packaging
01.2018 - 01.2019
  • Operated varied hand and power tools to complete repairs.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Followed safety protocols to minimize workplace accidents.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.

Head Chef

Lubes
01.2016 - 01.2018
  • Created recipes and prepared advanced dishes.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Placed orders to restock items before supplies ran out.
  • Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
  • Coordinated employee schedules and developed staff teams to boost productivity.

Manager

Blockbuster Video
01.2015 - 01.2016
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Controlled costs to keep business operating within budget and increase profits.

Education

High School Diploma -

Palquemine
Plaquemine, LA
05.2003

Skills

  • Service Documentation
  • Maintenance Recordkeeping
  • Scheduled Maintenance
  • Supply Coordination
  • Restocking Experience
  • Policy Implementation
  • Marketing
  • Operations Management
  • Performance Management
  • Staff Development
  • Food Handling

Timeline

Game Technician

Dave And Busters
01.2023 - Current

Key Hourly Manager

Dave And Busters
10.2021 - Current

Repair and Maintence

Dave And Busters
07.2021 - Current

Service Manager

Chipotle
01.2020 - 07.2021

Kitchen Manager

Chipotle
10.2019 - 01.2020

Shift Lead

Chipotle
04.2019 - 10.2019

Line Cook

Chipotle
01.2019 - 04.2019

Head of Maintence

Bird Food Packaging
01.2018 - 01.2019

Head Chef

Lubes
01.2016 - 01.2018

Manager

Blockbuster Video
01.2015 - 01.2016

High School Diploma -

Palquemine

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Matthew Barbee