Summary
Overview
Work History
Education
Skills
Accomplishments
References
Languages
Timeline
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Matthew Barentsen

Savannah,GA

Summary

Experienced customer success specialist with a strong background in startup environments. Possesses agility, adaptability, and strategic problem-solving skills. Thrives in fast-paced settings, driving customer satisfaction and retention while fostering team collaboration. Demonstrates a proven ability to navigate evolving business needs with a flexible and results-driven approach. Skilled in relationship management, strategic planning, and delivering impactful outcomes.

Overview

7
7
years of professional experience

Work History

Senior Customer Success Manager

OrthoFX
08.2021 - Current
  • Managed escalations effectively, resolving complex issues and preventing future occurrences.
  • Served as the primary point-of-contact for strategic clients, ensuring timely resolution of issues and effective communication.
  • Implemented client feedback loops to inform product enhancements and better meet customer needs.
  • Optimized the customer journey by analyzing usage patterns and providing tailored recommendations based on unique needs.
  • Developed data-driven action plans to improve customer outcomes and experiences.
  • Provided in-depth training to new hires, equipping them with the necessary skills and understanding of customer success, understanding of pipeline management.
  • Skilled in customer success strategies, ensuring a positive client experience to cement retention rates.
  • Analyzed client feedback and performance metrics to inform strategic recommendations for service improvements.

Customer Success Manager

OrthoFX
02.2020 - 08.2021
  • Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
  • Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
  • Collaborated closely with engineers and founders to fulfill the acquisition needs of new accounts, ensuring alignment with overarching organizational objectives.
  • Thrived and continuously evolved in a fast-paced startup atmosphere, demonstrating agility and adaptability in response to evolving business dynamics.
  • Created comprehensive client success plans for maximizing long-term value.
  • Passionate about the grit and determination to thrive in fast paced start up environments.


Inside Sales Rep

Main Street Hub - (Acquired By) GoDaddy
12.2017 - 01.2020
  • Utilized dynamic visual presentations to illustrate the profound impact of social media engagement on business outcomes, effectively communicating complex concepts to a diverse range of markets.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Answered customers' questions regarding products, prices, and availability.
  • Introduced innovative service offerings and provided comprehensive training to new team members on effective sales strategies, ensuring alignment with organizational objectives.
  • Exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Distinguished as a member of the specialty test team for GoDaddy's national sales team following the acquisition of Main Street Hub, showcasing exceptional expertise and contributions in sales excellence.

Education

Wildland Fire Science - U.S Forest Service: Wildland Firefighting Program

U.S Forest Service
San Luis Obispo, CA

Skills

  • Data-Driven Insights & Reporting
  • Team Leadership & Mentorship
  • Customer Journey Mapping
  • Upselling & Cross-Selling
  • Scaled Customer Success Program Management
  • Data-driven decision-making
  • Customer Retention & Success Strategies
  • SaaS Account Management

Accomplishments

  • Coordinated an assistance program for Smile Direct Club patients right away following the company's closure, ensuring they found alternative clear aligner options promptly through our partnered doctors.

References

  • Katie Starkey, Colleague, (918) 855-8125
  • Jonathon Harris, Colleague, (737) 268-4223
  • Robert Eshareturi, (646) 752-5274

Languages

English
Native or Bilingual
American Sign Language
Native or Bilingual

Timeline

Senior Customer Success Manager

OrthoFX
08.2021 - Current

Customer Success Manager

OrthoFX
02.2020 - 08.2021

Inside Sales Rep

Main Street Hub - (Acquired By) GoDaddy
12.2017 - 01.2020

Wildland Fire Science - U.S Forest Service: Wildland Firefighting Program

U.S Forest Service

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Matthew Barentsen