Summary
Overview
Work History
Education
Skills
Certification
Timeline
Assessments
Generic

Matthew Barna

Spring Branch,TX

Summary

Knowledgeable Auto Adjuster with comprehensive background in assessing and resolving auto insurance claims. Efficiently managed evaluations, ensuring timely settlements and fostering positive client relationships. Demonstrated skills in damage assessment and negotiation, showcasing strong analytical and communication abilities.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Associate Auto Adjuster (Non-Injury Express)

USAA
05.2025 - Current
  • Evaluated low complexity vehicle damage claims to determine liability and repairs.
  • Collaborated with repair shops to ensure timely resolution of claims and customer satisfaction.
  • Mentored new adjusters on best practices in claims processing and customer service.
  • Assisted coworkers during periods of high workload or staff shortages, demonstrating teamwork skills that contributed to company success collectively.
  • Reduced fraudulent claims by identifying potential fraud indicators during investigations.
  • Managed a high volume of claims efficiently, prioritizing tasks for maximum productivity.
  • Issued payouts to claimants.
  • Examined photographs and surveillance and any other documents relating to claims.

Associate Auto Adjuster

USAA
10.2022 - 05.2025
  • Claims Adjuster focusing on Glass and Roadside Claims.
  • Obtained a Property and Casualty Adjuster license for all 50 states.
  • Help to guide USAA members through the process of creating a claim for reimbursement of glass repair/replacement and roadside assistance expenses.
  • Helping members over the phone and documenting information related to claims.
  • Auditing Invoices to ensure proper reimbursement per USAA policy guidelines
  • Issuing payments to members
  • Processing claims status and denial letters per policy limits.
  • Audit invoices from repair shops and dealerships using estimating software to determine accurate pricing.
  • Contributed to team success by sharing knowledge, best

Technical Support/Customer Service Representative

Field Data Technologies
01.2019 - 10.2022
  • GPS company selling GPS Trackers and Long Haul ELDs. Am involved in almost every aspect of day to day operations of the business, task and responsibilities include but are not limited to:
  • Provide excellent customer service over the phone, via email or online chat.
  • Troubleshoot and fix GPS units and other add-ons such as (Driver Identification Buttons, Bluetooth Temperature Sensors and ELDs) that stopped working in the field through OTA commands and replace is necessary.
  • Identified and capitalized on sales opportunities and improved customer retention rates
  • Trained and helped current and new customers learn the system and all functions of it that will help improve their business or user experience
  • Package and ship new orders or replacement GPS devices

Footwear Lead

Dicks Sporting Goods
08.2017 - 01.2019
  • Full time Footwear Department Lead duties include, overseeing a team of 7 associates and assigning tasks such of execution of company game plan and merchandising sets to the footwear sales floor, tracking sales of accessories, gait analysis and customer satisfaction surveys as well as training staff on new technology and features of the latest footwear models from companies. Daily tasks are assisting customers with finding the correct shoe and making sure they have the correct fit, perform gait analysis on customers that are not familiar with their gait pattern, help with freight processing from trucks twice a week, maintaining a clean and organized stockroom and footwear floor for customers.

Associate Store Manager

Uncle Bobs Self Storage
08.2016 - 07.2017
  • Duties included:
  • Managing and overseeing store operations
  • Providing information for prospective customers looking to rent a storage unit and offering superior customer service along the way.
  • Processing rental agreements and filing insurance forms for rentals of units
  • Maintaining a clean and safe property for customers

Sales Associate

T-Mobile
09.2015 - 05.2016
  • - Right fit customers to correct phone and data plan by asking open ended questions and creating a want for the customer.
  • - Providing Great Customer service to all customers.
  • - Maintaining and meeting monthly sales goals for the store and individual.

Education

High School Diploma -

Atascocita High School
Atascocita, TX
05-2013

Business Management - undefined

Texas Lutheran University
Seguin, TX
03.2014

Skills

  • Fully versed in Microsoft Office (Word, PowerPoint, Excel, Etc)
  • Managerial Skills / Experience
  • Exceptional Communication - Written (Via Email or Live Chat) and Verbal (Over the phone or In-Person)
  • Technical Support
  • Live Chat
  • Claim investigation
  • Insurance regulations knowledge
  • Claims handling
  • Multitasking

Certification

  • I-Car Platinum Pro Level 1

Timeline

Associate Auto Adjuster (Non-Injury Express)

USAA
05.2025 - Current

Associate Auto Adjuster

USAA
10.2022 - 05.2025

Technical Support/Customer Service Representative

Field Data Technologies
01.2019 - 10.2022

Footwear Lead

Dicks Sporting Goods
08.2017 - 01.2019

Associate Store Manager

Uncle Bobs Self Storage
08.2016 - 07.2017

Sales Associate

T-Mobile
09.2015 - 05.2016

Business Management - undefined

Texas Lutheran University

High School Diploma -

Atascocita High School

Assessments

  • Customer Service — Highly Proficient
  • July 2020
  • Identifying and resolving common customer issues
  • Full results: Highly Proficient
  • Retail Customer Service — Highly Proficient
  • October 2020
  • Comprehending and responding to retail customer needs.
  • Customer focus & orientation — Proficient
  • November 2020
  • Responding to customer situations with sensitivity
  • Full results: Proficient
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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