A former Green Beret, systems administrator and integration specialist experienced in Atlassian, Microsoft, VMware, Workday and other enterprise software systems.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Integration Specialist
Summit Pacific Medical Center
07.2025 - Current
Continuing work to maintain Workday Integrations.
Maintaining Jira and JSM platforms, and assisting business process improvement projects between HR, Contracting and clinical teams.
Systems Administrator
Summit Pacific Medical Center
11.2021 - 07.2025
Designed Confluence pages to display dashboards and data to low tech users.
Maintained and supported 40+ Workday integrations.
Created dental benefits integration using cloud connector.
Technical Support Specialist
Summit Pacific Medical Center
06.2021 - 11.2021
Handle NEC phone extensions, voicemail, forwarding, and general problems.
Troubleshoot VMware issues using both VMware Horizon and vSphere.
Configure and troubleshoot Canon printers and a Uniflow print server.
Manage AD accounts and security groups for over 400 users.
Research, solve and document new technical problems in Confluence.
Organize and manage assets for tracking and accountability in SharePoint.
Manage Apple devices through JAMF and Apple Business.
Manage multiple SharePoint sites and build workflows with Power Automate and Power Apps.
Special Forces Communications Sergeant (18E)
U.S. Army
01.2014 - 01.2017
Performed the duties of a senior communicator prior to obtaining the required rank.
Briefed senior leaders on communications plans prior to all military operations.
Planned several military operations in Iraq, Afghanistan and for training events in the United States.
Mentored less experienced soldiers on performing job duties.
Controlled and secured cryptographic material and secret documents during travel, in the US and while abroad.
Combat Deployment to Iraq, 2015
Established and maintained the operations center for the team.
Managed and cross-trained others on all communications platforms used.
Trained Peshmerga (Kurdistan soldiers) on small unit tactics.
Assisted SOTA in radio direction finding operations.
Helped friendly forces acquire cryptographic material and establish communications during a mission near the Mosul Dam.
Combat Deployment to Afghanistan, 2016
Covertly and overtly acquired forensics data.
Provided and trained individuals on covert and secure communications platforms to work with foreign nationals.
Maintained a small computer network with Cisco switches and routing devices.
Trained a platoon of soldiers from the 101st on advanced functions of the Harris 152 radio.
Primary radio operator for the command element during a patrol in Helmand province.
IT Specialist (25B)
U.S. Army
01.2011 - 01.2014
Designed clear and concise troubleshooting documents for non-IT personnel.
Resolved helpdesk issues for windows computers on sensitive networks.
Worked with tickets in the Remedy ticketing system.
Earned both the Soldier of the Month and Soldier of the Quarter awards.
Completed Special Forces Assessment and Selection followed by the Special Forces Qualification Course.
QA Analyst
Blizzard Entertainment
01.2007 - 01.2010
Tested software for bugs on Windows and Mac platforms.
Updated and maintained an extremely thorough checklist for testing StarCraft II.
Created a new hire training document for QA testing in World of Warcraft.
Assisted lead designer and the balance team on balancing StarCraft II.
Education
Cyber Security
WGU
01.2019
AS - General Education
Fayetteville Technical Community College
01.2016
Cyber Operator Greyhat military course on Linux CLI and network security with penetration testing firm SensePost