Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Basehart

Oklahoma City,OK

Summary

IT and AV Support Technician proficient in managing support tickets, documenting solutions, and training users and technicians for smooth operation with Crestron, Teams, and Cisco equipment. Experienced in installing, configuring, and maintaining a large number of conference rooms. Strong communicator and team player, able to prioritize tasks in high-pressure situations while staying current with evolving technology.

Overview

8
8
years of professional experience

Work History

AV Technician

Suryl
Oklahoma City, Oklahoma
09.2022 - Current
  • Installed, configured, and maintained ~150 conference rooms AV/IT systems across the local campus.
  • Performed quarterly preventative maintenance to minimize downtime and identify recurring issues.
  • Provided remote troubleshooting, install and break/fix support for our techs across the country.
  • Traveled to client campuses across the US to perform full installations of new conference systems.
  • Trained end users on proper use of specific room equipment for best practices for to ensure smooth meetings.
  • Record customer inquiries and resolutions in ticketing systems to maintain a useful reference point.
  • Obtain online training related to the equipment we deploy to stay current with my technical knowledge.

Project Coordinator

Suryl
Oklahoma City, Oklahoma
09.2021 - 10.2022
  • Supported a national team of on-site technicians by providing critical information to expedite ticket resolution.
  • Collaborated with Level 3 leads, technicians, and on-site personnel to successfully implement new projects.
  • Coordinated equipment delivery and escort personnel for secure sites, maintaining a shared project timeline.
  • Triaged incoming tickets and assigned them to appropriate queues for timely handling.

Office Assistant

Federal Corporation
Oklahoma City, Oklahoma
09.2017 - 05.2019
  • Created and updated Excel reports providing accurate monthly and yearly revenue insights of top suppliers.
  • Conducted daily updates to inventory, customer, and business records to keep data current and reliable.
  • Monitored and replenished office supplies inventory to maintain efficient business operations.

Education

Google IT Support Certificate -

Coursera
05-2021

Aviation

University of Oklahoma
Norman, OK
05-2018

Skills

  • Teams room technical guidance
  • CUCM phone provisioning
  • Crestron Toolbox application
  • Device imaging and configuration
  • Remote support and troubleshooting
  • Time management and task prioritization
  • In-person and off-site equipment training
  • Adaptability to technical challenges

Timeline

AV Technician

Suryl
09.2022 - Current

Project Coordinator

Suryl
09.2021 - 10.2022

Office Assistant

Federal Corporation
09.2017 - 05.2019

Google IT Support Certificate -

Coursera

Aviation

University of Oklahoma

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