MATTHEW BASS
Morganton,GA
Summary
Results-driven operations leader with 25+ years of experience in field operations, workforce development, and process improvement. Known for data-driven decision-making, strong cross-functional communication, and delivering measurable performance gains.
Overview
18
18
years of professional experience
Work History
Lead Wash Technician
Smoky Mountain Soft Wash
Morganton, GA
05.2024 - Current
- Lead wash operations on residential and commercial properties, ensuring high-quality soft washing results while protecting surfaces and landscaping.
- Enhanced team performance through innovative ideas, efficient workflows, and hands-on leadership in the field.
- Resolved customer concerns promptly and professionally, maintaining high satisfaction through clear communication and knowledgeable service.
- Organized and prioritized daily tasks to meet service goals efficiently while adapting to changing job conditions.
- Quickly identified customer needs and property-specific requirements to improve overall service delivery.
- Managed time effectively to ensure timely job completion, adherence to schedules, and safe work practices.
Directv Field Manager
DIRECTV
Cantonment, FL
06.2015 - 03.2024
- High-performing Field Manager recognized for strong leadership, accountability, and consistent operational results.
- Outside the box thinker discovering new solutions to old problems
- Active Listener learning from all areas of the business
- Drive high level impact through personal results and peer mentorship
- Compassionate Mentor to direct reports and peers
- Managed field crews and technicians working at customer job sites and verified strong job performance via metrics tracking and customer satisfaction interviews
- Researched and understood local and regional building codes and environmental, health and safety requirements while orchestrating full compliance of team's on-site work
- Maintained professionalism in high-pressure situations, effectively de-escalating conflicts and resolving customer concerns.
- Reviewed completed work to verify consistency, quality and conformance
- Planned and facilitated team meetings to review performance metrics, communicate priorities, and align teams with business objectives.
Regional Manager
Next Solution LLC/ Coastal installation
Chipley, FL
08.2011 - 06.2015
- Mentored and guided six General Managers on standardized processes, leadership practices, and operational methodologies.
- Restructured inventory procedures in all offices through strategic inventory management and loss prevention approaches
- Cultivated and maintained solid partner relationships with Home Services Area Managers to drive mutually beneficial collaboration and bottom-line profits
- Developed and implemented clear policies and procedures across multi-state area
- Reduced employee turnover through targeted training programs, engagement initiatives, and leadership development.
- Established clear processes for field technicians and warehouse personnel resulting in high performing tech teams and supply chain staff
Sales and Installation
Carlton Construction
Leesburg, GA
05.2008 - 07.2011
- Assisted customers in selecting appropriate products by assessing needs and providing informed recommendations.
- Developed trusting relationships with customers by making personal connections.
- Assessed customer needs to provide assistance and information on product features.
- Cared for and respected customer's home or business by adhering to detailed cleanup checklist after installation.
- Installed and finished wood trim, doors, and cabinetry for new construction and renovation projects while maintaining high craftsmanship standards.
- Demonstrated proper usage of tools and machinery to newly hired employees and apprentice carpenters.
Skills
- Performance Improvement & Operational Excellence
- Workforce Training & Leadership Development
- Workflow Optimization & Process Design
- Project & Lifecycle Management
- Root Cause Analysis & Problem Resolution
- Conflict Management & Stakeholder Communication
- Data Analytics, Trend Identification & KPI Management
Accomplishments
• Created and maintained a Same-Day Completion pilot program utilizing light-duty technicians, significantly reducing unnecessary truck rolls and improving service efficiency.
• Developed a 3-step ETC action plan that was adopted company-wide, driving a 14% performance metric increase within one month.
• Initiated a rapid service-restoration process for commercial accounts following natural disasters, minimizing downtime and improving client retention.
• Identified supply chain gaps and implemented proactive inventory solutions, significantly reducing “inventory not on truck” incidents.
• Served as primary trainer and mentor for multiple peer managers across internal teams and partner organizations.
• Service Excellence Award recipient
•“Making a Difference” recognition for executing data-powered, cost-reduction strategies
• Exemplary performance rating 2021, 2022, and 2023
• Role Model leadership rating 2021, 2022, and 2023
• Connection award winner 2021 and 2022
• Developed a 3-step ETC action plan that was adopted company-wide, driving a 14% performance metric increase within one month.
• Initiated a rapid service-restoration process for commercial accounts following natural disasters, minimizing downtime and improving client retention.
• Identified supply chain gaps and implemented proactive inventory solutions, significantly reducing “inventory not on truck” incidents.
• Served as primary trainer and mentor for multiple peer managers across internal teams and partner organizations.
• Service Excellence Award recipient
•“Making a Difference” recognition for executing data-powered, cost-reduction strategies
• Exemplary performance rating 2021, 2022, and 2023
• Role Model leadership rating 2021, 2022, and 2023
• Connection award winner 2021 and 2022
References
- Joe Everitt- Manager Network Services AT&T 850.624.7331/ we1940@att.com
- Cory Taylor- Build to Rent Project Manager DR Horton Homes Panama City FL 850.266.0823
- Paula Switzer- Assistant VP AT&T Field Operations 214.906.0207/ ps7867@att.com
Timeline
Lead Wash Technician
Smoky Mountain Soft Wash
05.2024 - Current
Directv Field Manager
DIRECTV
06.2015 - 03.2024
Regional Manager
Next Solution LLC/ Coastal installation
08.2011 - 06.2015
Sales and Installation
Carlton Construction
05.2008 - 07.2011