Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Matthew Batchler

Satellite Beach,USA

Summary

Dynamic customer service professional with extensive experience in addressing and resolving customer issues. Recognized for a strong commitment to team collaboration and consistently achieving positive outcomes. Demonstrates reliability and adaptability, complemented by exceptional communication and problem-solving skills. Passionate about enhancing customer satisfaction and driving organizational success through dedicated service.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

Sagility LLC
04.2023 - Current
  • Handing welcome call for new members and helping existing members through customer service
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Processed orders and returns using internal systems to ensure accuracy and efficiency.
  • Monitored customer feedback to identify trends and recommend service improvements.
  • Collaborated with team members to streamline workflows and enhance service delivery.
  • Managed escalated issues, ensuring timely resolution while maintaining customer satisfaction.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Quality Assurance Agent

Eight Eleven Group LLC
01.2020 - 02.2022
  • Ensure smooth workflow by scheduling covid 19 tests for residents and visitors of state of RI schools and for community over phone.
  • Promote informed decision-making by participating in weekly meetings with all departments’ supervisors and managers along with discussing steps to teach new training material and increasing agents’ development.
  • Streamlined work processes by managing all agent’s calls for QA and supporting employees requiring assistance with calls.
  • Achieved 90% customer service scores each month by delivering exceptional service.
  • Travel

Retail Sales Associate

AT&T Retail
01.2011 - 01.2012
  • Boosted new sales by pitching new products to customers.
  • Enhanced personal development and skills by attending weekly training sessions and associate roleplays.
  • Attained specific sales quotas relating to new products and services by using robust strategies.

Retail Sales Associate

Sprint Retail Consultant
01.2008 - 01.2010
  • Met business objectives by generating sufficient sales and surpassing company and location sales goals.
  • Maintained highest sales via utilization of effective and creative techniques.
  • Additional experience as Night Shift Supervisor, Best Western, Peru, IN

Education

High School Diploma -

Peru High School
Peru, IN

Skills

  • Customer Service Management
  • Business Development
  • Quality Assurance
  • Strategic Planning & Execution
  • Customer Satisfaction & Retention
  • Sales Growth & Analysis
  • Cold Calling / Upselling
  • Product Demos
  • Team Building & Leadership
  • Training & Development
  • Cross-functional Collaboration
  • Continuous Process Improvement
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Computer proficiency
  • Team development
  • Quality control

Languages

English
Full Professional

Timeline

Customer Service Representative

Sagility LLC
04.2023 - Current

Quality Assurance Agent

Eight Eleven Group LLC
01.2020 - 02.2022

Retail Sales Associate

AT&T Retail
01.2011 - 01.2012

Retail Sales Associate

Sprint Retail Consultant
01.2008 - 01.2010

High School Diploma -

Peru High School

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Matthew Batchler