Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Matthew Bates

Columbus,OH

Summary

Dynamic Operations Manager with a proven track record at Victoria's Secret, excelling in process optimization and team collaboration. Expert in supply chain management, I successfully redesigned ordering methods, enhancing efficiency and accuracy. Committed to fostering a diverse workplace, I prioritize employee development and operational excellence to drive business success.

Overview

12
12
years of professional experience

Work History

Operations Manager

Victoria's Secret
Columbus, OH
03.2020 - Current
  • Manage two departments with three supervisors, four group leads, and 93 associates, ensuring production meets brand specifications and quality standards.
  • Collaborate with international partners to coordinate shipping, and maintain accurate ticketing data.
  • Establish and maintain operational cadences aligned with partner expectations.
  • Hold supervisors accountable for safety, production, and budgetary standards while developing talent and driving process improvements.
  • Led and developed a team of 93 associates and 3 supervisors, achieving an 18% reduction in turnover.
  • Implemented process improvements that reduced operating expenses by 15%, saving $120K annually, and streamlined production workflow, cutting production costs by 22% and reducing turnaround time by 3 days.
  • Optimized inventory processes, cutting excess purchasing by 24%, while streamlining tracking accuracy and efficiency.
  • Cultivated leadership talent by mentoring 3 team members, who advanced to their management positions within 3 years.
  • Recognized for outstanding performance and promoted to Operations Manager after two years, advancing from Supervisor through the achievement of key operational goals and process improvements.

Operations Manager

Capstone Logistics LLC.
Columbus, OH
11.2019 - 03.2020
  • Managed the 3PL team to be the best in the region in terms of budget and retention.
  • Surpassed partner expectations by delivering exceptional execution and exceeding productivity targets.
  • Accurately entered data into the Apex system while maintaining strict safeguards for financial and personal information.
  • Supervised staff by upholding company policies, protocols, and work standards to ensure compliance and consistency.
  • Set and achieved ambitious performance targets to drive organizational success and strengthen employee engagement.
  • Developed and delivered employee training and retraining programs to improve skills, performance, and productivity.

Operations Manager

Sunnest Services
Lockbourne, Ohio
03.2019 - 09.2019
  • Established end-to-end warehouse operations by creating and implementing procedures for receiving, picking, shipping, training, and inventory management.
  • Streamlined staffing and resource allocation to consistently meet operational demands of an environmentally controlled warehouse.
  • Delivered inventory management expertise to internal teams and customers, ensuring accurate stock levels and reduced discrepancies.
  • Oversaw shipping and receiving of 1,000+ packages daily, maintaining efficiency, accuracy, and on-time delivery.
  • Coordinated scheduling and task delegation to optimize warehouse workflows and maximize productivity.

Production Supervisor

Unifirst
Columbus, OH
02.2018 - 03.2019
  • Inspected incoming materials to verify quality and compliance with specifications, preventing defects from entering production.
  • Established and enforced production quality standards while prioritizing tasks to maximize output and efficiency.
  • Reduced time and resource losses by identifying production issues early and implementing immediate corrective solutions.
  • Assessed employee skill levels regularly, providing targeted training and mentorship to enhance performance and productivity.

Production Supervisor

California Closets
Pottstown, PA
07.2013 - 01.2018
  • Developed and executed business plans and strategies to align team performance with company vision and long-term goals.
  • Partnered with cross-functional teams to improve operational efficiency in materials handling, production, and installation.
  • Planned and allocated resources strategically, ensuring optimal utilization of labor, equipment, and materials to maximize productivity.

Education

Bachelors of Science - Finance

Columbia College
Columbia, MO
05-2023

Skills

  • Leadership and teamwork
  • Effective time management
  • Communication skills
  • Team collaboration
  • Problem solving
  • Operational excellence
  • Conflict resolution
  • Process improvement
  • Interpersonal skills
  • Safety compliance
  • Pressure management
  • Supply chain management
  • Process optimization
  • Inventory control
  • Data analysis
  • Workflow automation
  • Performance metrics
  • Employee training
  • Strategic planning
  • Inventory management

Accomplishments

  • 12 years of Operations leadership
  • Within 5 years, mentored associates at Victoria's Secret that lead to the promotion of 6 supervisors and 4 managers
  • Promotion to Operations manager
  • California Closets Corporate visit based on production excellence
  • Lead Production team at California Closets to 99.99% accuracy for 5 years
  • 0 Safety instances for 5 years

Timeline

Operations Manager

Victoria's Secret
03.2020 - Current

Operations Manager

Capstone Logistics LLC.
11.2019 - 03.2020

Operations Manager

Sunnest Services
03.2019 - 09.2019

Production Supervisor

Unifirst
02.2018 - 03.2019

Production Supervisor

California Closets
07.2013 - 01.2018

Bachelors of Science - Finance

Columbia College

Similar Profiles

CREATE PROFILE
Matthew Bates