Matthew Bauchle
Des Plaines,IL
Summary
Dynamic and results-oriented Nursing Home Administrator & General Manager with a proven track record of success in managing a 84-bed short-term care facility, overseeing an annual revenue of $16 million and leading a team of 200 staff members. Seeking to leverage leadership and hospitality management skills to ensure exceptional service and operational efficiency
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager/Administrator
Ignite Medical Resorts
2022.04 - Current
- Manage day-to-day operations of an 84-bed short-term care facility with a focus on providing high-quality patient care and ensuring regulatory compliance.
- Direct and coordinate activities of 200 staff members including nursing, administrative, and support staff, fostering a positive work culture and promoting professional development
- Achieved and maintained a high occupancy rate, consistently meeting or exceeding revenue goals, resulting in an annual revenue of $16 million
- Implemented strategic initiatives to improve patient satisfaction scores by 10% within one year through enhanced service delivery and staff training initiatives
- Ensured compliance with federal, state, and local regulations, maintaining excellent survey and inspection results
Assistant General Manager/Assistant Administrator
Ignite Medical Resorts
2021.10 - 2022.04
- Assisted in managing daily operations of a 140-bed skilled nursing facility, focusing on delivering high-quality resident care and maintaining compliance with state and federal regulations
- Collaborate with department heads to oversee staffing, budgeting, and facility maintenance, ensuring operational efficiency and adherence to budgetary constraints
- Implement quality improvement initiatives to enhance resident satisfaction and meet organizational goals
- Serve as liaison with residents, families, and community stakeholders, ensuring effective communication and addressing concerns promptly
- Support the General Manager/Administrator in strategic planning, policy development, and staff training to promote a positive work environment and achieve facility objectives.
Director of Hospitality
Ignite Medical Resorts
2018.10 - 2021.10
- Led the hospitality department of a 100-bed skilled nursing facility, overseeing dining services, housekeeping, and activities programming
- Collaborated with interdisciplinary teams to coordinate activities and events that promote social engagement and overall well-being of residents
- Implemented customer service trainings and classes for all staff to ensure patient satisfaction
- Developed and managed budgets for hospitality services, achieving cost efficiencies without compromising service quality
Director of Guest Services
Marriott Hotels
2017.04 - 2018.10
- Led a team of 50 staff members in the Guest Services department, including front desk, concierge, valet services, and bell services ensuring high standards of guest satisfaction and operational excellence in a 300 room full service Marriott hotel
- Implemented training programs and performance metrics to enhance guest service delivery, resulting in top 50 guest satisfaction scores across all Marriott hotels
- Developed and managed departmental budgets, achieving cost efficiencies without compromising service quality
- Implemented innovative guest service initiatives, such as personalized concierge services and VIP programs, to exceed guest expectations and drive loyalty
- Collaborated with other department heads to coordinate seamless guest experiences and resolve guest concerns promptly
Assistant Director of Guest Services
Marriott Hotels
2016.10 - 2017.04
- Assisted in overseeing the daily operations of the Guest Services department in a 600-room full-service Marriott hotel, including front desk, concierge, transportation, and bell services
- Supported the Director in managing a team of 70 staff members, ensuring high standards of guest service delivery and operational efficiency
- Collaborated with other department heads to coordinate seamless guest experiences and resolve escalated guest issues promptly and effectively
- Assisted in managing departmental budgets and expenses, achieving cost efficiencies while maintaining service quality and guest satisfaction metrics
Education
Bachelor of Science - Parks, Recreation, Tourism, Minor in Hospitality
University of Missouri - Columbia
Columbia, MO12.2015
Skills
- Healthcare Administration
- Customer Service
- Leadership/Team Building
- Operational Efficiency
- Regulatory Compliance
- Budget Management
- Staff Supervision and Training
- Quality Improvement
- Interdisciplinary Collaboration
- Event Planning and Coordination
Certification
- Licensed Nursing Home Administrator (LNHA), State of Illinois
- CPR Certified
Timeline
General Manager/Administrator
Ignite Medical Resorts
2022.04 - Current
Assistant General Manager/Assistant Administrator
Ignite Medical Resorts
2021.10 - 2022.04
Director of Hospitality
Ignite Medical Resorts
2018.10 - 2021.10
Director of Guest Services
Marriott Hotels
2017.04 - 2018.10
Assistant Director of Guest Services
Marriott Hotels
2016.10 - 2017.04
Bachelor of Science - Parks, Recreation, Tourism, Minor in Hospitality
University of Missouri - Columbia
- Licensed Nursing Home Administrator (LNHA), State of Illinois
- CPR Certified
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