Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew B. Castillo

San Diego ,CA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the aviation industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

8
8
years of professional experience

Work History

Customer Service Representative/Line Service Technician

Coast Air Center
03.2024 - Current
  • Reporting directly to operations director while working closely to both line service and customer service representative teams
  • Supporting fixed base operations with customer inquiries regarding airplane services for both transient and base tenant customers while identifying products/services for their aircraft
  • Serving as line of communications for customers between multiple departments of company including line service, maintenance, and flight school involving multi-phone lines and email
  • Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Respond to customer requests for products, services, and company information while upselling premium services to fit client needs
  • Develop rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Fueling Dispatch Supervisor

Menzies Aviation
08.2023 - 06.2024
  • Supervised and delegated workload of 5-6 scheduled employees with assigned fuel trucks responsible for main fueling service of Southwest Airlines from within airline's command center
  • Created and implemented time management strategies/procedures to ensure the smooth operation of flight schedules working closely with multiple airlines and their upper management personnel
  • Managed each employees scheduled shift to ensure proper rest breaks/workloads were taken under company policy while maintaining staffing during peak hours of operation
  • Maintained company metrics of fueling within 30 minutes of gate arrivals by overseeing operational safety procedures and ensured no flight delays fell under company fault
  • Conducted formal documented reports for team members to identify areas of improvement and represented both Menzies and Southwest in upper-management meetings

Barista

Starbucks
08.2021 - 04.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods to achieve 30 second window drive times

Warehouse Associate

Uline
06.2018 - 08.2021
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures to meet the 250 unit daily goal per shift.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.

Front of House Team Member

Chick-fil-A
11.2016 - 06.2018
  • Maintained knowledge of menu offerings, ingredients and allergen information
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

Education

Cal Poly Pomona
Pomona, CA

Mt.San Antonio College
Walnut, CA

Skills

    Languages

  • Spanish (Native/Bilingual Proficiency)
  • English (Native/Bilingual Proficiency)

    • Programs/Certificates

  • FAA CTI Programs
  • FAA Letter of Recommendation
  • American Red Cross CPR Certified

    • Software

  • Microsoft Office Suite (Word, Excel, Powerpoint, etc)
  • Adobe Creative Suite (InDesign, Photoshop)

    • Personal Traits

  • Career driven
  • Working in team environments
  • Critical thinking
  • Call Center operations
  • Active Listening

Timeline

Customer Service Representative/Line Service Technician

Coast Air Center
03.2024 - Current

Fueling Dispatch Supervisor

Menzies Aviation
08.2023 - 06.2024

Barista

Starbucks
08.2021 - 04.2023

Warehouse Associate

Uline
06.2018 - 08.2021

Front of House Team Member

Chick-fil-A
11.2016 - 06.2018

Cal Poly Pomona

Mt.San Antonio College

Similar Profiles

CREATE PROFILE
Matthew B. Castillo