Matthew Beaty
Centerton,AR
Summary
Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Hardworking and enthusiastic Back of House trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success. Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals.
Overview
4
4
years of professional experience
Work History
Trainer & Worker
Torchy's Tacos
07.2019 - 02.2020
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Monitored participant workflow and behaviors throughout training process.
- Developed effective training plans based on department needs and objectives.
- Tracked attendance and evaluated progress for assigned trainees.
- Developed individualized training plans to achieve staff readiness.
- Supported productivity increase and business growth through new hire training and mentoring.
- Prepared and presented supplementary learning material to support structured lessons.
- Implemented diverse instructional methods, optimizing trainee engagement.
- Introduced standardized training for cohesive learning environments.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Recruited and trained new members of guest service team.
- Identified and recommended staff for key positions and departments.
Floor Associate
Office Depot Inc
03.2019 - 07.2019
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Located merchandise across various stores to address customer needs.
- Informed customers of current store promotions to encourage additional sales purchases.
- Stocked all products in store and assisted customers by bringing large orders to their vehicle.
Back of House Worker
US Pizza Company
11.2018 - 03.2019
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Managed time to juggle multiple tasks simultaneously with ease.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Maintained composure and work quality while under stress.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Transported food items from storage areas to kitchen for prepping.
- Removed trash and cleaned kitchen garbage containers.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Followed recipes and chef instructions to prepare food correctly.
- Stocked and rotated food items according to expiration dates.
- Assisted in setting up and breaking down kitchen stations.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Learned other teammates' work tasks to train as backup.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Plated and presented food following chef requirements.
- Maintained high personal grooming standards and uniform presentation.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Trained new staff on food preparation and safety procedures.
- Lifted and carried heavy materials.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Used manual or electric appliances to clean, peel, slice and trim foods.
- Monitored food temperature, discarding items not stored correctly.
- Monitored food temperatures and quality throughout shifts.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Pushed, pulled and transported large loads and objects.
Back of House Worker
Colton's Steak House & Grill
07.2018 - 11.2018
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Managed time to juggle multiple tasks simultaneously with ease.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Maintained composure and work quality while under stress.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Transported food items from storage areas to kitchen for prepping.
- Removed trash and cleaned kitchen garbage containers.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Followed recipes and chef instructions to prepare food correctly.
- Stocked and rotated food items according to expiration dates.
- Assisted in setting up and breaking down kitchen stations.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Learned other teammates' work tasks to train as backup.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Plated and presented food following chef requirements.
- Maintained high personal grooming standards and uniform presentation.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Lifted and carried heavy materials.
- Trained new staff on food preparation and safety procedures.
- Monitored food temperatures and quality throughout shifts.
- Monitored food temperature, discarding items not stored correctly.
- Used manual or electric appliances to clean, peel, slice and trim foods.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Pushed, pulled and transported large loads and objects.
- Operated and maintained Fryers, Char grill, and Flat top grills.
Manager
Pizza Hut
04.2018 - 11.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional, organized, and safe environment for employees and patrons.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved safety procedures to create safe working conditions for workers.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Crew Member
Firehouse Subs
04.2018 - 07.2018
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Accurately operated cash register to process customer payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished serving stations with fresh food and cleaned up spills.
- Stocked shelves to organize aisles in assigned department.
- Documented customer orders and conveyed special requests to kitchen staff.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Brewed coffee and tea and changed out drink station syrups.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Prepared salads, soups and sandwiches for customers.
- Backed up servers by setting up trays and completing some food deliveries.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Loaded dishwasher and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
Deli Bakery Coordinator & Restaurant Catering
TooJay's Restaurant And Deli
09.2017 - 03.2018
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Inventoried food products and associated materials on weekly basis.
- Observed quality assurance standards to optimize freshness of deli products.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Analyzed customer feedback to identify areas of improvement and evaluated performance over time.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Collaborated with other departments to coordinate deli promotions and verify proper stock levels.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Purchased food and cultivated strong vendor relationships.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maximized quality assurance by completing frequent line checks.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash food services for special events and functions.
- Acted as Catering staff, prepared food, delivered, and set up food services for special events and functions.
Front Line Crew Member
Taco Bell Restaurant
04.2016 - 11.2017
- Cleaned kitchen area, counters, food preparation areas and utensils.
- Provided amazing customer service by greeting customers and quickly fulfilling orders and requests.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Backed up servers by setting up trays and completing some food deliveries.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
Installation Technician
Action Heating & Cooling Services
04.2017 - 07.2017
- Installed and configured new equipment and systems according to company standards.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Maintained updated knowledge of all equipment, products, and services to properly educate customers.
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Evaluated equipment to determine if it needed to be repaired or replaced.
- Scheduled and performed maintenance, repair and upgrades of existing equipment and systems.
- Tested systems, noting issues and completing preventive maintenance.
- Worked with diverse types of weather and ground conditions.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Followed all company guidelines regarding safety procedures when out in field.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Assisted in development of installation documentation, diagrams and user manuals.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Liaised with internal departments to optimize productivity and efficiency.
- Collaborated with internal teams for operational continuity and optimal performance.
- Spread out articles or materials and examined for holes, tears and other defects.
Stocker, Bagger, Gather Carts , Server Customers
Krogers Grocery Store
11.2016 - 04.2017
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained effective team member communication.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Consistently lifted materials weighing as much as 50 pounds.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Processed and packaged stock items for customer purchases.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Monitored inventory levels in stockrooms and alerted management to any discrepancies.
- Maintained stockroom records and generated reports for management.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Worked together with cashiers to guarantee customer satisfaction.
- Retrieved grocery carts and baskets from lot and various site locations.
- Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
- Assisted with maintaining clean and organized store appearance.
- Assisted customers by escorting and placing grocery bags in vehicles.
- Greeted guests entering and exiting store to foster customer satisfaction.
- Communicated with cashiers and customers to learn about bagging needs.
- Supported team members and management by going above and beyond to meet goals.
- Provided support to customers in shifting purchases from carts to cars to maintain customer satisfaction.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Bagged customer purchases while paying mind to industry best practices.
- Answered customer inquiries and provided product guidance.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Scanned packages and boxes and moved to loading dock for shipment.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Served as point of contact between customers and store associates or management.
Education
High School Diploma -
Fayetteville Adult Education
Fayetteville, AR03.2016
Skills
- Instructional Strategies
- Positive Reinforcement Methods
- Customer Accounts Management
- Recreational Activities
- Acumen
- Resoluteness
- Ethics
- Allegiance
- Leadership
- Self-Starter
- HIPAA Regulations
Affiliations
Reference: Nicole "Nikki" Keyes
Phone: 479-426-9105
Email: Nicolekeyes74@gmail.com
Alfredo Sanchez
Phone: 361-460-9637
Isaac Terrell
Phone: 479-347-1933
Sharon Nakdimen Matt did HVAC & Landscaping and basic home repairs.
Phone: 931-248-3088
Email: Shnak58@hotmail.com
Outdoors activity
Fishing, Hiking, Camping, and performing minor home repairs for employers and landscaping.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Trainer & Worker
Torchy's Tacos
07.2019 - 02.2020
Floor Associate
Office Depot Inc
03.2019 - 07.2019
Back of House Worker
US Pizza Company
11.2018 - 03.2019
Back of House Worker
Colton's Steak House & Grill
07.2018 - 11.2018
Manager
Pizza Hut
04.2018 - 11.2018
Crew Member
Firehouse Subs
04.2018 - 07.2018
Deli Bakery Coordinator & Restaurant Catering
TooJay's Restaurant And Deli
09.2017 - 03.2018
Installation Technician
Action Heating & Cooling Services
04.2017 - 07.2017
Stocker, Bagger, Gather Carts , Server Customers
Krogers Grocery Store
11.2016 - 04.2017
Front Line Crew Member
Taco Bell Restaurant
04.2016 - 11.2017
High School Diploma -
Fayetteville Adult Education