Matthew Behrend
109 Moonraker Circle ,FL
Summary
Proficient in using SCADA systems to balance loads and orchestrate successful facility operations. Strong maintenance, repair and inspection skills combined with hardworking nature and team collaboration skills. Vigilant maintainer of safety protocols.
Proven skills in coordinating operations, maintaining records and completing daily logs and reports. Experienced in accurately and efficiently managing schedules, inspections and corrective actions.
Overview
20
20
years of professional experience
Work History
Property Manager
Holiday Beach Rentals
03.2022 - 01.2023
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
- Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Property Inspector
Paradise Properties On 30A
03.2021 - 03.2022
- Gathered data, physical samples and photographic evidence of alleged issues.
- Completed inspections of current construction, refurbishment and repair projects.
- Noted violations and issued documentation such as stop work orders to contractors or owners.
- Made and submitted reports detailing finding and any actions taken.
- Documented recurrent issues and worked with contractors to prevent re-occurrence.
- Kept up-to-date on inspection regulations, codes, ordinances and techniques.
- Served customers and followed outlined steps of service.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Distribution Control Room Operator
Duke Energy
02.2017 - 10.2019
- Provided variance reports to field staff to assist with task prioritization.
- Tracked and recorded status of operational systems using applicable journals, Type and control system tools.
- Documented daily activities in internal system and submitted timely shift reports.
- Monitored operations to spot and report on issues for quick resolution.
- Prevented personnel injuries during plant maintenance by practicing diligent lockout-tagout processes.
- Communicated with system operators to regulate factors such as line voltages and frequencies.
- Supported management decision-making by compiling operational and production data into daily logs.
- Balanced power production, operating costs and safety concerns through continuous system regulation.
Distribution Line and Service Techninian
Duke Energy
03.2004 - 02.2017
- Completed Number jobs each quarter with superior quality and efficiency.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Operated tools, equipment and machinery according to safety standards.
- Maintained strong focus on safety and efficiency to provide comprehensive support to Job titles performing skilled repairs.
- Calculated materials and time needed for each job.
- Worked with all types of weather and ground conditions.
- Managed maintenance activities, including supervising staff and inspecting equipment.
- Maintained schedule of appointments with eye for both quality and speed of service.
- Handled day-to-day running of project or department or task, ensuring high levels of productivity and progression.
- Laid out materials and system components to prepare for installation.
- Adjusted equipment and troubleshot issues.
- Inspected all products for quality and optimum performance.
- Documented all operations and managed communication with team members.
- Liaised with internal departments to optimize productivity and efficiency.
- Installed complete systems at new residential and business construction sites.
Energy Solution Specialist
Florida Power And Light
01.2023 - Current
- Championed adoption of industry best practices within the organization, leading to improved efficiency and overall performance levels.
- Streamlined processes for improved efficiency, leading to better resource allocation and reduced project turnaround time.
- Delivered impactful presentations to showcase product capabilities and drive adoption among potential customers.
- Mentored junior team members, providing guidance on best practices and fostering professional growth within the organization.
- Applied advanced analytical skills to assess system performance data, identifying areas for improvement and optimizing solution effectiveness.
- Identified opportunities for continuous improvement, implementing changes that led to measurable enhancements in performance metrics.
- Provided exceptional post-implementation support services, promptly addressing any issues or concerns raised by clients.
- Served as subject matter expert on targeted technologies, contributing valuable insights during client consultations.
- Increased client satisfaction by developing and implementing customized solutions for their specific needs.
- Improved overall progress through working closely with staff members and streamlining processes.
- Managed diverse projects and resolved complex issues to support timely completion.
- Recommended new products and services to customers.
- Implemented corrective actions to fix root causes of various issues.
- Enhanced customer satisfaction ratings by resolving issues efficiently.
- Conducted troubleshooting and diagnostic procedures on customer devices.
Education
Psychology
Certificate Of Completion - Real Estate
02.2021
06.1992
Skills
- Lockout and tagout procedures
- Supervision
- Leadership
- Organization and Time management
- Verbal and written communication
- Safety reporting
- Documentation skills
- Customer Service
- Problem-Solving
- Attention to Detail
- Microsoft Windows and Office
- Organizational Skills
- Active Listening
Timeline
Energy Solution Specialist - Florida Power And Light
01.2023 - Current
Property Manager - Holiday Beach Rentals
03.2022 - 01.2023
Property Inspector - Paradise Properties On 30A
03.2021 - 03.2022
Distribution Control Room Operator - Duke Energy
02.2017 - 10.2019
Distribution Line and Service Techninian - Duke Energy
03.2004 - 02.2017
University Of Wisconsin-Whitewater - , Psychology
Rowlette Real Estate School - Certificate Of Completion, Real Estate
Hartford High School - ,
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