Matthew Bell
North Tonawanda,NY
Summary
Passionate about providing assistance to those suffering from Alcohol & Substance Use Disorders, as well as other mental health conditions. Background in Hospitality Management helped to narrow passion for helping others.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Scribe
Scribeamerica
11.2022 - Current
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
Front Office Manager
Buffalo Lodging Associates Llc
01.2020 - 01.2021
- Responsible for overall management of daily operations of hotel
- Responsible for all guest relations/service/conflict situations
- Responsible for staff training, mentoring, relations, and conflict resolution
- Managed many various revenue & expense assets on a regular basis
- Played a key role in overall management of property during 2020 pandemic, including employment & turnover management, adapting to and enacting many operational changes, managing multiple departments during times of management turnover, and achieving a large upswing in positive guest reviews throughout the year.
Landscape Crew Member
Bell Design & Landscape
05.2019 - 12.2019
- Preformed general grounds upkeep for clients including weeding, raking, mulching, edging, trimming/pruning hedges, as well as planting seeds, bulbs, bushes, and trees
Front Office Manager
Marcus Hotels & Resorts
11.2018 - 03.2019
- Responsible for supervision and daily functions of a team of approximately 30 staff members, including Front Office, Bell Staff, and Transportation associates
- Trained and mentored both new and seasoned staff
- Resolved guest issues on regular basis
- Worked in tandem with multiple operational departments to maintain resort-wide AAA Four Diamond standard of service
Manager in Training
Marcus Hotels & Resorts
03.2018 - 11.2018
- Shadowed and trained for management work in various departments, including Human Resources, Accounting, Front Office, Housekeeping, Food & Beverage, Activities, Sales, and Spa
- Acted as manager for periods of time as requested in operational departments, including Front Office, Housekeeping, Food & Beverage, and Resort Activities
Front Desk Agent
Del Monte Hotel Group
05.2017 - 09.2017
- Trusted to train new front desk employee
- Handled sensitive situations, such as guest walks and emergencies
- Received consistent positive feedback on guest satisfaction surveys
- Nominated for employee of the month, July 2017
Front Desk Agent/Night Auditor
Indus Hospitality Group
05.2014 - 09.2015
- Trained new staff on night audit
- Responsible for entire property during third shift
- Cross-trained in Housekeeping
Education
Bachelor of Science - Hospitality And Tourism Management
Niagara University
Niagara Falls, NY12.2017
Skills
- Strong Written and Oral Communication skills
- Team Leadership/Staff Mentorship
skills & experience - Guest Service/Satisfaction, & Conflict
Resolution skills
- Active listening, Motivational Interviewing, Client Advocacy
- Addictions and Substance Abuse Support
- Recovery Guidance
Certification
- Certificate in Managing Front Office Operations, AHLEI - 2016
- Certification in Hotel Industry
Analytics, AHLEI - 2017 - CPR/AED Certificate, American Heart Association
- Servsafe Manager Certification, ServSafe
Accomplishments
- Smith Travel Research Undergraduate Market Study Competition, 2nd place, 2017
- Teaching assistant in 100 level American Sign Language class. Four semesters. 2015-2016
Languages
American Sign Language
Limited Working
Timeline
Medical Scribe
Scribeamerica
11.2022 - Current
Front Office Manager
Buffalo Lodging Associates Llc
01.2020 - 01.2021
Landscape Crew Member
Bell Design & Landscape
05.2019 - 12.2019
Front Office Manager
Marcus Hotels & Resorts
11.2018 - 03.2019
Manager in Training
Marcus Hotels & Resorts
03.2018 - 11.2018
Front Desk Agent
Del Monte Hotel Group
05.2017 - 09.2017
Front Desk Agent/Night Auditor
Indus Hospitality Group
05.2014 - 09.2015
Bachelor of Science - Hospitality And Tourism Management
Niagara University