MATTHEW BELLOWS
Council Bluffs,IA
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Hardware/Software Engineer
General Dynamics
03.2023 - Current
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Researched proposed technical solutions based on customer requirements.
- Delivered unit-tested systems within customer-prescribed timeframes.
- Collaborated with clients to define solution requirements.
- Coordinated with other engineers to evaluate and improve software and hardware interfaces.
- Corrected, modified and upgraded software to improve performance.
Hardware/Software Technician
Computer Merchant - Sub Contractor
11.2022 - 03.2023
- Maintain GD equipment at onsite location
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Windows Desktop Technician
Bank of the West - Sub Contractor
03.2021 - 09.2022
- Assist in the software and hardware life cycle management processes (Win7 to Win10)
- Obtained and evaluated information about new systems, peripherals and software technology.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Helped streamline repair processes and update procedures for support action consistency.
Windows Server Administrator
S4 inc - Sub Contractor
11.2019 - 11.2020
- Continued from TEKsystems
- Diagnosed and resolved hardware and software issues.
- Planned and implemented upgrades to system hardware and software.
- Monitored networks and network devices to resolve technical problems quickly.
Windows Server Administrator
TEKSystem(Temp to Hire)
05.2018 - 11.2019
- Maintain Servers providing technical support
- Diagnosed and resolved hardware and software issues.
- Planned and implemented upgrades to system hardware and software.
- Installed and configured network printers and other peripheral devices.
- Monitored networks and network devices to resolve technical problems quickly.
- Diagnosed and executed resolution for network and server issues.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Developed and documented network policies, procedures and standards.
- Resolved issues and escalated problems with knowledgeable support and quality service.
IT Systems Administrator
Iowa Army National Guard
05.2017 - 05.2018
- Troubleshoot computer (PC) problems and repair as needed to ensure all operations run efficiently
PC Integration Analyst I
Methodist Health System
12.2015 - 05.2017
- Troubleshoot personal computer (PC) problems and repair as needed to ensure all operations run efficiently
- Installs, configures and maintains PC hardware and software for the business
Network Engineer
Heartland Technology Solutions
07.2014 - 07.2015
- Reviewed issues with client backup images, maintaining image integrity, documenting tasks done, and review with client if backup restore was needed
Systems Installer-Maintainer
Iowa Army National Guard
07.2011 - 07.2019
- Responsible for installing, operating and maintaining microwave communications systems ARNG
- Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
- Completed new connects, reconnects, disconnects, and service changes
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Performed troubleshooting of systems with techniques such as speed and ping tests.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
Education
Associate of Applied Science - Electronics Technology
DeVry University
03.2008
Skills
- System Administration
- Database Management Software
- Application Lifecycle Management ALM
- Testing and Debugging
- System Debugging
- Customer Support
Job Related Training
- Geek Squad Summer Academy
- 2010 Growth Award - HTS
- Dell Sonicwall Admin Cert (Expired)
- A+ Certification Class
- Security+ Certification (current)
- ITIL Foundations Certification (current)
Clearance
Active DoD Top Secret / SCI Clearance
Timeline
Hardware/Software Engineer
General Dynamics
03.2023 - Current
Hardware/Software Technician
Computer Merchant - Sub Contractor
11.2022 - 03.2023
Windows Desktop Technician
Bank of the West - Sub Contractor
03.2021 - 09.2022
Windows Server Administrator
S4 inc - Sub Contractor
11.2019 - 11.2020
Windows Server Administrator
TEKSystem(Temp to Hire)
05.2018 - 11.2019
IT Systems Administrator
Iowa Army National Guard
05.2017 - 05.2018
PC Integration Analyst I
Methodist Health System
12.2015 - 05.2017
Network Engineer
Heartland Technology Solutions
07.2014 - 07.2015
Systems Installer-Maintainer
Iowa Army National Guard
07.2011 - 07.2019
Associate of Applied Science - Electronics Technology
DeVry University
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