Matthew Benson
Norwalk,CA
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.
Overview
4
4
years of professional experience
Work History
Disney Attractions Host
Disney
11.2023 - Current
- Enhanced guest experience by providing friendly and efficient service at various attractions.
- Contributed to a safe environment for guests by enforcing safety protocols and addressing potential hazards.
- Assisted in the smooth operation of attractions by performing routine maintenance checks and reporting issues promptly.
- Supported team members by collaboratively working together to achieve operational goals and create memorable experiences for guests.
- Provided exceptional customer service, handling guest inquiries and resolving issues in a timely manner.
- Maintained cleanliness and organization throughout attraction areas, ensuring optimal appearance for guests.
- Participated in ongoing training sessions to stay current on park policies, procedures, and safety guidelines.
- Managed crowd control effectively, maintaining order during peak times and ensuring guest satisfaction.
Kitchen Steward
Disneyland Resort
04.2022 - 11.2023
- Enhanced kitchen efficiency by streamlining dishwashing and cleaning processes.
- Reduced food waste by implementing proper storage techniques and inventory management.
- Maintained high standards of cleanliness in the kitchen, resulting in improved health and safety inspections.
- Assisted chefs with food preparation, contributing to timely meal service for guests.
- Collaborated with team members to ensure smooth kitchen operations during peak hours.
- Demonstrated strong attention to detail while organizing and restocking kitchen supplies for efficient use.
- Proactively identified potential hazards and addressed them promptly, minimizing risk of accidents in the kitchen.
- Performed regular deep-cleaning tasks on appliances, utensils, and work surfaces, prolonging their lifespan.
- Played a key role in training new stewards on best practices, leading to increased productivity among the team.
- Managed waste disposal efficiently, complying with established environmental policies and regulations.
- Assisted cooks with basic food preparation tasks when needed, aiding in meeting tight deadlines during busy periods.
Student Professional Worker
Los Angeles Superior Court
10.2021 - 04.2022
- Collaborated with colleagues to develop interdisciplinary projects, promoting a comprehensive understanding of subject matter.
- Performs telephone receptionist duties; refers public to appropriate court staff; answers routine questions regarding court procedures and rules and explains court procedures, fees, fines and other processes and requirements.
- Receives requests for and pulls court records and documents; retrieves files and assembles documents for use by courtroom staff; accesses databases and court case management systems to retrieve information.
- Opens, sorts and distributes mail; sends and delivers faxes; photocopies files and documents; prepares and distributes mail.
- Types a variety of routine forms, memoranda and other documents; data enters information and updates computer records; creates and maintains standard spreadsheets and databases of records and other information; sends documents to specific desks for review and further action.
- Purges and arranges for the destruction of documents and records.
- Performs back-up for other desks and provides support for other clerical staff.
- Learn basic office practices and procedures and/or specialized information, including codes, rules, policies, procedures, forms and legal terms, and apply that knowledge in carrying out job assignments.
Master Sandwich Artist
SUBWAY®Restaurants
01.2020 - 06.2020
- Enhanced customer satisfaction by efficiently preparing and serving high-quality sandwiches according to specific requests.
- Streamlined sandwich assembly process for increased speed and accuracy, ensuring timely service for customers.
- Maintained a clean and organized work area, adhering to food safety regulations and promoting a positive environment.
- Collaborated with team members to optimize workflow, leading to reduced wait times for customers.
- Assisted in inventory management tasks, tracking stock levels, and placing orders when necessary.
- Trained new employees on sandwich preparation techniques and company policies, contributing to the overall success of the team.
- Provided exceptional customer service by addressing concerns or issues promptly and professionally.
- Demonstrated excellent product knowledge in order to answer customer inquiries about ingredients, nutritional information, and potential allergens.
- Participated in promotional events and special offers throughout the year, driving sales growth within the store.
- Managed cash register operations accurately during peak hours while maintaining a friendly demeanor towards customers.
- Handled catering orders effectively from start to finish, including taking requests, coordinating with kitchen staff, packaging items securely, and ensuring timely delivery or pickup by clients.
Education
High School Diploma -
Cerritos College
Norwalk, CASkills
- Collaboration
- Leadership
- Guest Assistance
- Character portrayal
- Critical thinking
- Queue management
- Creativity
- Exceptional communication
- Emergency evacuation procedures
- Safety awareness
- Flexibility/adaptability to new systems
- Self-regulation
Timeline
Disney Attractions Host
Disney
11.2023 - Current
Kitchen Steward
Disneyland Resort
04.2022 - 11.2023
Student Professional Worker
Los Angeles Superior Court
10.2021 - 04.2022
Master Sandwich Artist
SUBWAY®Restaurants
01.2020 - 06.2020
High School Diploma -
Cerritos College