Matthew Benson
Saukville
Summary
A talented leader with sales and customer service experience.
Professional with strong leadership skills and background in retail management. Proven track record in team collaboration, customer service, and operational efficiency. Adept at training staff, managing inventory, and driving sales. Known for adaptability and delivering consistent results in dynamic environment.
Overview
24
24
years of professional experience
Work History
Training Store Manager
Sherwin Williams Company
09.2023 - Current
- Managed inventory levels, optimizing stock availability while reducing excess or obsolete products.
- Analyzed financial statements to identify areas of improvement
- Fostered a positive work environment, promoting teamwork and employee engagement initiatives.
- Executed visual merchandising strategies, improving store layout to enhance customer experience and drive sales.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Identify and grow new accounts
- Train staff to enable personal growth of employees, developing talent.
- Led daily operations, ensuring efficient store management and high customer satisfaction.
- Developed and implemented training programs for staff, enhancing team performance and product knowledge.
- Train and develop future company talent, preparing them for assistant manager roles.
Sales Representative
Sherwin Williams Company
09.2017 - 01.2023
- Analyzed various reports to improve calls with customers
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Identify and grow new accounts through prospecting and store leads
- Train assistant managers to enable personal growth, developing talent.
- Developed strong customer relationships to enhance satisfaction and loyalty.
- Demonstrated product knowledge by providing tailored recommendations to clients.
Store Manager
Sherwin Williams Company
01.2011 - 01.2017
- Analyzed sales data to identify trends, adjusting strategies to maximize revenue opportunities.
- Established strong relationships with vendors, negotiating favorable terms for competitive pricing and delivery schedules.
- Implemented safety protocols and ensured compliance, maintaining a secure shopping environment for customers and employees.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Operations Manager
Sherwin Williams Company
01.2011 - 01.2011
- Managed inventory for large commercial facility
- Developed training programs for staff, enhancing skills and improving overall team performance.
- Managed inventory control systems to ensure accurate stock levels and minimize waste.
- Established safety protocols, promoting compliance and fostering a culture of safety awareness.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Assistant Manager
Sherwin Williams Company
01.2008 - 01.2011
- Assisted store manager with daily operations
- Analyzed financial statements to identify areas of improvement
- Implemented safety protocols that improved workplace compliance and reduced incidents.
- Oversaw daily operations, ensuring efficiency and adherence to company policies and standards.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Fire Direction Specialist
United States Army
01.2002 - 01.2010
- Honor Graduate from military training.
- Coordinate the firing of MLRS (Multiple Launch Rocket System).
- Responsible for accurate firing of Rockets.
Up-Armored Humvee Driver/Gunner
United States Army
01.2006 - 01.2007
- Served during Operation Iraqi Freedom.
- Extensive combat experience and learned how to make big decisions under pressure.
- Responsible for personal weapons and personal vehicle maintenance.
Sales Associate
Sherwin Williams Company
01.2004 - 01.2007
- Worked with contractors and other customers to help them find the best product for their project.
- Completed custom paint and stain matches.
- Handled customer complaints and helped them to reach a solution.
- Tinted and mixed paint for customers.
- Company Intern and Manager Trainee(MTP)
Warehouse Worker
Sherwin Williams Company
01.2003 - 01.2003
- Tinted and mixed paint as ordered.
- Kept warehouse organized, clean, and restocked shelves and the warehouse
Education
B.A. - Business Management
Lakeland College
Sheboygan, WI12.2008
Skills
- Seasoned rep, manager and leader
- Outstanding training, leadership, and communication skills
- Proficient in photo editing, 3D design
- Proficient in Microsoft Word and Excel
- Focused and responsible
- Customer engagement
- Store operations
- Coaching
- Sales training
- Staff scheduling
- Employee training and hiring
- Employee engagement
- Problem-solving
- Time management
- Reliability
- Organizational skills
- Teamwork and collaboration
Timeline
Training Store Manager
Sherwin Williams Company
09.2023 - Current
Sales Representative
Sherwin Williams Company
09.2017 - 01.2023
Store Manager
Sherwin Williams Company
01.2011 - 01.2017
Operations Manager
Sherwin Williams Company
01.2011 - 01.2011
Assistant Manager
Sherwin Williams Company
01.2008 - 01.2011
Up-Armored Humvee Driver/Gunner
United States Army
01.2006 - 01.2007
Sales Associate
Sherwin Williams Company
01.2004 - 01.2007
Warehouse Worker
Sherwin Williams Company
01.2003 - 01.2003
Fire Direction Specialist
United States Army
01.2002 - 01.2010
B.A. - Business Management
Lakeland College