Matthew Bergin
Manhattan,IL
Summary
Dynamic leader with extensive experience at Jewel-Osco, adept in team management and store operations. Excelled in promotional planning and shrink management, enhancing store profitability and efficiency. Skilled in employee supervision, fostering a culture of achievement and collaboration. Proven track record of driving sales and customer satisfaction through innovative floor display designs and multitasking.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Osco Assistant Store Director
Jewel-Osco
04.2023 - Current
- Supervised employees and different store departments.
- Responded to customer complaints and comments.
- Double-checked product pricing and displays.
- Partnered with store director to develop floor plans and diagrams for merchandising resets.
- Conducted inventory analysis to determine optimal stock levels.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Answered product questions and assisted customers in selection and checkout.
- Managed supply chain by ordering products from suppliers, negotiating prices and requiring on-time delivery.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs.
- Developed marketing strategies by creating and implementing plans to promote store, attract new customers and increase sales.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Jewel Assistant Store Director
Jewel-Osco
11.2020 - 04.2023
- Supervised employees and different store departments.
- Responded to customer complaints and comments.
- Reported problems with employees, products or service to store manager.
- Double-checked product pricing and displays.
- Conducted inventory analysis to determine optimal stock levels.
- Answered product questions and assisted customers in selection and checkout.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs.
- Managed supply chain by ordering products from suppliers, negotiating prices and requiring on-time delivery.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
Jewel Groccery Assistant Manager
Jewel Osco
09.2017 - 11.2020
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Stocked shelves for optimal shopping experience to drive sales.
- Maintained the backroom allowing for eat restocking and inventory counting.
- Received load from outside vendors and ensured it was correct piece counts.
Night Crew Chief
Jewel Osco
06.2013 - 09.2017
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Created nightly shift task lists to assign duties to each employee.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Maintained accurate delivery, sales and inventory records for good stock management.
- Managed 5 employees in delivering smooth, productive night shift operations.
- Built constructive working relationships to aid staff loyalty, motivation and productivity.
- Conducted nightly inventory management procedures to track sales and stock levels.
- Trained and mentored new and existing staff to achieve best practices.
- Coordinated vendor and supplier activity for timely delivery of products and services.
Facility Maintenance Worker
Longo Corporation Facility Management
06.2010 - 11.2016
- Maintained clean windows by giving weekly deep window washing regime.
- Implemented preventive maintenance practices and upheld equipment guidelines to reduce downtime.
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
- Used standard housekeeping equipment, tools, and supplies to accomplish basic cleaning.
- Safely and effectively handled wide range of cleaning products and solutions.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Executed tasks within time and budget constraints.
Customer Service Lead
Jewel Osco
04.2004 - 06.2013
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Greeted customers and listened closely to problems described to determine solutions.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Cross-trained and provided backup support for organizational leadership.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
No Degree - English Education
Saint Xavier University
Chicago, ILSkills
- Employee supervision
- Team management
- Store operations
- Promotional planning
- Receiving deliveries
- Floor display designs
- Shrink management
- Multitasking and organization
Certification
Food Safety Certifiicate
Forklift operator Certificate
Basett Certified (Handling and selling liquor)
Timeline
Osco Assistant Store Director
Jewel-Osco
04.2023 - Current
Jewel Assistant Store Director
Jewel-Osco
11.2020 - 04.2023
Jewel Groccery Assistant Manager
Jewel Osco
09.2017 - 11.2020
Night Crew Chief
Jewel Osco
06.2013 - 09.2017
Facility Maintenance Worker
Longo Corporation Facility Management
06.2010 - 11.2016
Customer Service Lead
Jewel Osco
04.2004 - 06.2013
Food Safety Certifiicate
Forklift operator Certificate
Basett Certified (Handling and selling liquor)
No Degree - English Education
Saint Xavier University
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