Matthew Bergmann
Shiloh,IL
Summary
Possessing natural leadership qualities and passion for building strong client relationships. Understanding of customer lifecycle management and adept in using CRM software. Capable of driving customer satisfaction and fostering long-term loyalty.
Overview
3
3
years of professional experience
Work History
Customer Success Manager
Phired Up
10.2023 - 03.2025
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Led training sessions for headquarters teams and undergraduate staff on the effective use of in house CRM tool to grow their organization.
Logistics Account Executive
Total Quality Logistics
05.2022 - 10.2023
- Negotiated favorable shipping rates with carriers, resulting in significant cost savings.
- Analyzed shipment data to identify trends, areas of improvement, and present recommendations for efficiency gains.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to shipments or account management.
- Developed and managed a portfolio of 30+ customers, driving growth and ensuring long-term satisfaction through proactive sales strategies.
Education
Bachelor of Arts - Biology, Marketing
McKendree University
Lebanon, Illinois05.2022
Skills
- Customer account management
- Client relations
- Customer advocacy
- Strategic planning
- CRM software
- Public Speaking Competence
- Logistics analysis
Timeline
Customer Success Manager
Phired Up
10.2023 - 03.2025
Logistics Account Executive
Total Quality Logistics
05.2022 - 10.2023
Bachelor of Arts - Biology, Marketing
McKendree University
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