Matthew Bermes
BILLINGS,MT
Summary
Accomplished Supervisor of Reporting Services at Imagine360, adept in operations management and data analytics. Excelled in enhancing team productivity by over 30% through strategic planning and process improvement. Renowned for analytical thinking and leadership, significantly improved system stability and user satisfaction. Expert in SQL development, embodying a goal-oriented approach with a focus on innovation and employee motivation. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Thorough SQL Developer with expert grasp of SQL code generation, analytics, reporting and business intelligence. Diverse knowledge of complex T-SQL coding instances. Conversant in up-to-date and legacy programming languages, standards and tools. Adept in leading all stages of software development and troubleshooting.
Overview
21
21
years of professional experience
Work History
Supervisor of Reporting Services
Imagine360
01.2015 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Analyzed existing SQL queries to identify opportunities for improvements.
- Developed efficient stored procedures for complex business logic, reducing processing time and improving system stability.
- Maintained complex T-SQL queries, views and stored procedures in multi-database environment with little supervision.
- Evaluated new technologies related to SQL development for potential implementation opportunities, facilitating innovation within the team''s workflow.
- Provided technical support for end-users by addressing SQL-related issues, enhancing overall user satisfaction with the application.
- Documented analysis results and provided performance improvement feedback.
- Optimized server resource usage by monitoring performance metrics and making necessary adjustments to SQL Server configurations.
- Maintained high-quality code standards through rigorous testing and peer code reviews, minimizing potential bugs and security vulnerabilities.
Information Technology Help Desk Technician
Billings Clinic Hospital
01.2003 - 01.2015
- Coordinated vendor support services when necessary for specialized hardware or software issues that required external expertise.
- Collaborated with cross-functional teams to address complex IT problems, ensuring timely resolutions.
- Developed comprehensive knowledge base articles, enabling quicker issue resolution for both technicians and endusers.
- Streamlined help desk processes for faster ticket resolution times.
- Served as a trusted advisor to users on best practices for safe computing habits, reducing security risks and data breaches.
- Improved customer satisfaction by quickly and efficiently resolving IT issues.
- Provided after-hours support for critical incidents, demonstrating commitment to maintaining exceptional levels of customer service.
- Identified opportunities for automation within help desk functions, leading to increased productivity without sacrificing quality of service provided.
- Reduced downtime by proactively monitoring and maintaining IT systems and equipment.
- Assisted users with software installation, configuration, and troubleshooting tasks to ensure optimal performance.
- Provided on-site support for hardware installations, network upgrades, and system migrations, minimizing disruptions to user productivity.
- Contributed to the development of departmental policies and procedures related to IT support services, improving operational efficiency across the board.
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Monitored systems in operation and quickly troubleshot errors.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Responded promptly to incoming sales leads and requests for technical support.
Education
Associate of Science - Information Technology
University of Phoenix
Tempe, AZ06.2012
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Strategic Planning
- Processes and procedures
- Operations Management
- Process Monitoring and Improvement
- Project Management
- Data Analytics
- Analytical Thinking
Timeline
Supervisor of Reporting Services
Imagine360
01.2015 - Current
Information Technology Help Desk Technician
Billings Clinic Hospital
01.2003 - 01.2015
Associate of Science - Information Technology
University of Phoenix