Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Matthew Bernard

Lago Vista,Texas

Summary

Dynamic government programs executive with over 15 years of leadership experience in directing large-scale federal initiatives, managing multimillion-dollar budgets, and leading diverse teams of over 250 personnel. Expertise in fostering trusted partnerships with senior government officials while consistently delivering mission-critical programs on time and within budget. Proven track record of driving organizational transformation across public and commercial sectors, leveraging a unique blend of MBA business acumen and a foundation in psychology. This people-focused, results-driven leadership style ensures effective team collaboration and sustained success in achieving strategic objectives.

Overview

2026
2026
years of professional experience

Work History

Executive Director

TTEC
01.2021 - Current
  • Provide strategic oversight and operational leadership for 40+ federal and commercial sector clients with $58M in annual revenue.
  • Lead ~250 employees across multiple geographic regions, cultivating a culture of accountability and service excellence.
  • Serve as a primary executive liaison to senior government stakeholders, influencing business transformation and long-term strategic initiatives.
  • Direct budget planning, P&L ownership, and resource allocation to align with organizational goals and federal compliance standards.
  • Implemented delivery improvements that increased efficiency and elevated government customer satisfaction scores.

Program Manager

TTEC
01.2018 - 01.2021
  • Directed the 2020 U.S. Decennial Census program, overseeing 50+ direct reports and managing $120M in federal revenue.
  • Established governance frameworks, compliance controls, and risk mitigation strategies that ensured program success.
  • Partnered with senior officials at the U.S. Census Bureau to deliver mission-critical services on schedule and within budget.
  • Streamlined operational reporting and accountability processes, setting standards later adopted across other government programs.

Principal Customer Success Manager

TTEC
01.2015 - 01.2018
  • Managed strategic partnerships with seven major federal agencies, achieving a 100% renewal rate and strengthening long-term government relationships.
  • Acted as a trusted advisor to senior officials, ensuring solution adoption and alignment with agency missions.
  • Developed federal customer success frameworks that became foundational for ongoing government account management practices.
  • Identified upsell and cross-agency collaboration opportunities, resulting in expanded federal portfolio growth.

Earlier Career

- 01.2015
  • Progressive leadership roles in program delivery, government customer engagement, and executive relationship management prior to 2015.

Education

MBA - Business

University of Phoenix
Online
05.2001

Bachelor of Arts - Psychology

University of Las Vegas
Las Vegas
05.1994

Skills

  • Federal Program Leadership & Strategy
  • C-Level Government Engagement
  • Multimillion-Dollar P&L & Budget Oversight
  • Program & Project Governance / Compliance
  • Large-Scale Team Leadership (250)
  • Mission-Critical Program Execution
  • Public Sector Customer Success
  • Organizational Development & Change Management

Timeline

Executive Director

TTEC
01.2021 - Current

Program Manager

TTEC
01.2018 - 01.2021

Principal Customer Success Manager

TTEC
01.2015 - 01.2018

Earlier Career

- 01.2015

MBA - Business

University of Phoenix

Bachelor of Arts - Psychology

University of Las Vegas

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