Matthew Bernhard
Cambridge,OH
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Proven track record in exceeding sales goals, growing business and expanding territories, and accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients.
Overview
17
17
years of professional experience
Work History
Sales Representative Manager
Speedmobi
11.2023 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Achieved or exceeded company-defined sales quotas.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
Sales Manager
PressLike
04.2022 - 10.2022
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Coached employees in successful selling methods to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Supervised large sales team of people of all walks of life, stepping in to support employees and deliver smooth sales processes for clients.
- Held daily meetings with sales representatives to identify techniques to overcome sales obstacles, and provided ongoing sales training and motivation.
- Developed and implemented comprehensive salesperson training program.
- Improved sales processes to streamline customer acquisition and onboarding strategies.
- Consistently broke daily and weekly sales records, sustaining company growth.
- Conducted daily interviews and weekly orientation classes, growing company retention and improving daily moral.
Sales Representative
PressLike
11.2021 - 04.2022
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and delivered engaging sales presentations to convey product benefits.
- Cold-called leads and closed large number of new sales over several months.
Sales Representative
123 Websites
07.2021 - 11.2021
- Made product recommendations based off analysis.
- Listened to customer needs and desires to identify and recommend optimal products.
- Discussed technical aspects with customers, outlined restrictions and educated on policies.
- Increased business sales utilizing product knowledge.
- Provided exceptional services and pleasant shopping experiences to online and over the phone customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Used product knowledge, sales abilities and customer relations skills to drive sales.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Increased sales by offering advice on purchases and promoting additional products.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
Customer Service Representative
Small Business Association
05.2020 - 08.2020
Survey Interviewer
Dynata Corporation
05.2020 - 02.2021
English Language Teacher
Vena
01.2020 - 05.2021
Researcher
Wonder Research
01.2020 - 03.2021
Sales Representative
Vector Marketing
06.2020 - 10.2021
Chess Instructor
U.S. Chess Mates
02.2016 - 11.2016
AEGIS Computer Network Tech/Advanced Security
U.S. Navy
02.2009 - 03.2012
Education
The Ohio State University
Columbus, OHDiploma -
Marion Harding High School
Marion, Ohio06.2007
Skills
- Telephone sales
- Closing
- Sales Management
- Management
- Telephone etiquette
- Client Engagement
- Inbound and outbound calls
- Operational improvement
- Problem resolution
- Process improvement
- Project organization
- Relationship development
- Business operations
- Supervision
Timeline
Sales Representative Manager
Speedmobi
11.2023 - Current
Sales Manager
PressLike
04.2022 - 10.2022
Sales Representative
PressLike
11.2021 - 04.2022
Sales Representative
123 Websites
07.2021 - 11.2021
Sales Representative
Vector Marketing
06.2020 - 10.2021
Customer Service Representative
Small Business Association
05.2020 - 08.2020
Survey Interviewer
Dynata Corporation
05.2020 - 02.2021
English Language Teacher
Vena
01.2020 - 05.2021
Researcher
Wonder Research
01.2020 - 03.2021
Chess Instructor
U.S. Chess Mates
02.2016 - 11.2016
AEGIS Computer Network Tech/Advanced Security
U.S. Navy
02.2009 - 03.2012
The Ohio State University
Diploma -
Marion Harding High School