Matthew Berry
Business Analyst
Piney Flats,TN
Summary
Experienced Business Analyst with over 10 years of expertise in financial reporting and analysis. Skilled in Power BI, advanced Excel, and SQL for impactful data-driven decision support. Known for efficiently translating business needs into actionable insights, enhancing operational efficiency.
Overview
19
19
years of professional experience
Work History
Performance Reporting Analyst
AT&T
11.2013 - Current
- Led creation and management of Collector Effectiveness reports, enhancing collections call center operations
- Developed SQL processes in Microsoft SQL Server, MySQL, and Snowflake, optimizing data analysis
- Designed Power BI reports and oversaw multiple customer care group workspaces, improving data-driven decision-making
- Administered MyResults Scorecards (Performance Management System) for various groups, empowering center managers to effectively monitor and coach team performance.
- Identified and resolved problems through root cause analysis and research.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
Customer Service Expert
AT&T
01.2005 - 11.2013
- Worked as Outbound Collections Representative, contacting customers to negotiate payment solutions
- Acted as escalation expert on the support desk, efficiently resolving complex issues
- Assisted on the High Risk Team, mitigating international charge disputes to improve customer satisfaction.
Education
High School Diploma -
Sullivan East High School
Bluff City, TN 05.2001 -
Skills
Excel proficiency
Documentation And Reporting
Report Preparation
Process enhancement
Issue Identification
Power BI
Data Processing
Data Research and Validation
SQL and Databases
Problem-Solving
Data Analysis
Analytical Skills
Timeline
Performance Reporting Analyst
AT&T
11.2013 - Current
Customer Service Expert
AT&T
01.2005 - 11.2013
High School Diploma -
Sullivan East High School
05.2001 -