Matthew Bertrand

Sr. Principal Software Engineer

Asurion

08.2001 - Current

Designed and led development of countless Asurion projects over two decades including supporting major client launches and business expansions across the globe in Europe, Japan, and APAC regions.
Primary architect of overall integration patterns and driving the evolution into future state integration patterns with the D365 platform including REST APIs hosted in Azure with async messaging and event processing.
Designed an integration layer that allows our 24/7 api/web service consumers such as Asurion's front end claim system to be up even if our core ERP system is down for maintenance.
Designed and developed performance improvements for mobile hand-held devices for the warehouse by allowing local implementation and caching of a serial number validation rule engine so that invalid serial numbers can be verified client-side eliminating expensive round-trips to the server.
Designed and developed a Hybrid-cloud backwards compatibility layer that allowed Asurion to Upgrade the ERP to a completely new cloud-hosted platform without our core on-premise integration consumers knowing the difference. This layer consisted of various custom built c# .net windows services to support compatibility for legacy flat files, sql-based xml message queues, Tibco EMS message queues, and private http endpoints.
Designed and developed a cloud to on-premise sql data replication service to replicated hundreds of tables and millions of rows using c# in about 3 days that outperformed, was easier to deploy and manage, and was more stable than MS's Azure data sync offering at the time allowing us to remove a critical roadblock so that we could go live with Dynamics 365 Finance and Operations without blowing up legacy on-premise reporting and mission critical on-premise integrations with legacy systems.
Designed numerous software features inside and outside of the Dynamics stack for Asurion systems and users to integrate and interact with inventory, accounts receivable, accounts payable, service management, and order fulfillment/shipping capabilities.
Developed a MS Teams chat bot app in using Azure and c# in a few days to provide a simple solution to help call center agents find out more information about a customer's reimbursement status to help them deal with high volume of calls during Covid due to inventory shortages.
Inspired and led the use of videos to both eliminate painful night time calls and more effectively communicate solution ideas back and forth while also providing a more personal touch when interacting with team members across the globe.

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