Matthew Bissonnette

• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Merchandising:

• Conducted weekly walk-throughs with department supervisors to discuss visual displays to reflect corporate standards.
• Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.

Sales:

• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
• Reviewed sales and gross profit reports to determine options for increasing market growth.

Operations:

• Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
• Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.