Matthew Black

Sanitation:
- Maintains Store cleanliness and safety with a sense of urgency and prioritization.
- Cleans / picks up trash and debris from flower beds and yard around the Store.

Maintenance:
- Communicates maintenance needs, problems, or solutions to Store Leaders.
- Performs minor maintenance repairs using simple hand tools.

Customer Service:
- Works with and around customers; attends to their needs.
- Assists customers in the location of product.

- Enhanced participant safety by meticulously inspecting and maintaining ropes course equipment.

- Promoted teamwork and cooperation among participants through the facilitation of engaging team-building exercises.

- Increased customer satisfaction by providing clear instructions and guidance throughout the entire ropes course experience.

- Assisted with training new staff members on ropes course safety protocols and facilitation techniques, enhancing overall team effectiveness.

Activity Facilitation

- Leading hikes around property and into RMNP

- Leading campfires (songs, games, s'mores, you know the drill)

- Teaching survival skills (knots, orienteering, shelter building, etc.)

- Teaching content based classes (Ecology, Geology, History, etc.)

- Facilitating Target Sports ( Axe Throwing, Indoor and Outdoor Archery)

- Maintaining a clean and safe environment, both indoors and outdoors

Customer Service:

- Engaging with guests to see which programs best suit them

- Scheduling and setting reservations with specialized activities for groups and families

- Handled multiple payment methods securely, maintaining inventory

*This entry is less formal, though it was a leadership role at camp. I was in charge of the games and activities for the Rival Tribes, from coming up with the games to set up and tear down to keeping track of the winners and losers throughout the summer.

- Organizational skills were a must, as well as strict scheduling and time management ability

- Comfort with Public Speaking and Crowd Work

- A surprising amount of soft skills

- Enhanced participants'' outdoor skills by providing hands-on instruction in activities such as rock climbing, backpacking, and orienteering.

- Developed strong team dynamics among students through group challenges and team-building exercises.

- Increased student confidence and independence by teaching wilderness survival techniques and first aid skills.

- Promoted environmental awareness with engaging lessons on local flora, fauna, and conservation practices.

• Supervised staff members and volunteers, providing guidance and support to ensure consistent delivery of exceptional service.
• Organized special events that attracted new participants and increased camper awareness about available programs.
• Increased camper engagement through effective promotion of recreational activities and events.
• Worked collaboratively with team members to execute successful projects within tight deadlines while still delivering high-quality results.