Matthew Blackburn
Dry Prong,LA
Summary
Results-driven Service Manager known for exceptional productivity and efficient task completion. Specialize in customer relationship management, operational leadership, and process optimization to enhance service delivery. Excel in communication, problem-solving, and team collaboration, ensuring smooth operations and high customer satisfaction levels.
Overview
16
16
years of professional experience
Work History
Service Manager
Red dirt tractors
Alexandria , LA
2017.06 - Current
- Delivered technical assistance in resolving hardware and software challenges encountered by customers.
- Facilitated communication between departments to streamline service delivery.
- Resolved customer complaints efficiently.
- Developed and instructed new hires in order to optimize performance.
Service Technician
Loewer PowerSports & Equipment
Alexandria , LA
2016.04 - 2017.06
- Served as the go-to resource for troubleshooting and resolving various customer problems.
- Conducted investigations on dysfunctional machinery through disassembly to identify and rectify root causes.
- Documented work completed by filling out work orders, repair logs, and maintenance plans.
Assistant Service Manager
South Circle Tractor
Alexandria , LA
2014.02 - 2015.12
- Managed and supervised a team of technicians to meet productivity and quality standards.
- Maintained a consistent schedule for inspecting technician-operated tools, vehicles, facilities, and equipment.
- Created and submitted written estimates, obtaining customer consent to proceed.
Armament/Electrical/Avionics Technician
United States Army
Oahu , HI
2008.02 - 2014.02
- Evaluated malfunctions by performing thorough tests on electrical systems, parts, and equipment to ensure compliance with applicable standards.
- Contributed to the resolution of numerous aircraft electronic malfunctions through teamwork with other technicians.
- Ensured the proper functioning of various aircraft electronics through routine maintenance inspections, such as radios, transponders, GPS receivers, and autopilots.
Education
High School Diploma -
Bolton High School
Alexandria, LA2007-05
Some College (No Degree) - Avionics Maintenance Technology
United States Army Aviation Logistics School
Fort Eustis, VASome College (No Degree) - Diesel Mechanics
John Deere Tech Program
York, PASkills
- Proficient in Mahindra REDeConnect
- Conflict Resolution
- Policy and Procedure Enforcement
- Customer Service
- Coaching and Mentoring
- Technical Support
- Mechanical Diagnostics
- Team Leadership
References
References available upon request.
Timeline
Service Manager
Red dirt tractors
2017.06 - Current
Service Technician
Loewer PowerSports & Equipment
2016.04 - 2017.06
Assistant Service Manager
South Circle Tractor
2014.02 - 2015.12
Armament/Electrical/Avionics Technician
United States Army
2008.02 - 2014.02
High School Diploma -
Bolton High School
Some College (No Degree) - Avionics Maintenance Technology
United States Army Aviation Logistics School
Some College (No Degree) - Diesel Mechanics
John Deere Tech Program
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