Matthew Blaesser
Livonia,MI
Summary
Energetic and customer-focused leader with proven experience in building and managing teams while delivering exceptional service. Skilled in project management, problem-solving, strategic planning, and communication.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Project Management Team Lead
Federated Service Solutions
03.2022 - Current
- Recruit, develop, and led a team of project managers, offering mentorship and support to drive successful project execution
- Deliver exceptional customer service and resolve escalations through clear, concise communication, consistently surpassing client expectations
- Conduct risk assessments, implement process improvements, and develop internal systems for operational efficiency
- Facilitate internal and external communications, building and maintaining strong relationships with clients and stakeholders
- Engage in problem-solving with a diplomatic approach to resolve complex challenges
- Spearheaded the development of the FssGO division in collaboration with Samsara, overseeing large nationwide fleet installation of vehicle telematics
Manager of Operations
Rightsize Facility
01.2019 - 03.2022
- Recruited and led a team of project managers and designers for commercial construction projects, overseeing project execution and ensuring high standards of performance and delivery
- Utilized Project Management experience to establish and improve processes and standards.
President /Business Owner
Detroit Desk, Llc
04.2017 - 12.2018
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Delivered operational excellence by optimizing resources, processes, and overall cost structure.
Store Operations Manager
All Star Interiors
10.2012 - 05.2017
- Oversaw retail operations for a multi-million-dollar office furniture business
- Recruited, managed, and developed sales, operations, and warehouse staff to drive performance and meet business objectives
Office/Service Manager
All Star Interiors
10.2009 - 10.2012
- Managed accounts payable/receivable, payroll, customer service, logistics, and scheduling to ensure smooth office operations
Education
Bachelor of Science - Business Administration
Central Michigan University
Skills
- Customer focus
- Coaching and mentoring
- Problem Resolution
- Relationship building
- Attention to detail
- Process improvement
- Operations management
- Strategic planning
Certification
Project Management Professional (PMP), Completed PMP courses; exam scheduled for Spring 2025
HILT Leadership Training
Timeline
Project Management Team Lead
Federated Service Solutions
03.2022 - Current
Manager of Operations
Rightsize Facility
01.2019 - 03.2022
President /Business Owner
Detroit Desk, Llc
04.2017 - 12.2018
Store Operations Manager
All Star Interiors
10.2012 - 05.2017
Office/Service Manager
All Star Interiors
10.2009 - 10.2012
Bachelor of Science - Business Administration
Central Michigan University
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