Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
Timeline
Bartender

Matthew Blauert

Orland,CA

Summary

A highly motivated, enthusiastic, and energetic individual with a wide range of professional experience in: Resort Hospitality, Food Handling, Respinsible Alcohol Service & Sales, Money Handling, Brand Embassadorship, Guest Service, and Multi-tasking. Meticulous, excellent at juggling multiple tasks, and working under unforseen circumstsnces. Broad industry experience includes Guest Interaction, Front/Back of house communication and Conflict Resolution, whether it be with Co-workers or Guests.

Experience in Casino Security, Portage, and Catered Events, Concert Concessions and Concert Event Organization.

Overview

2026
2026
years of professional experience
2019
2019
years of post-secondary education

Work History

Security Officer

Rolling Hills Casino
03 2020 - Current
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures.
  • Monitored central alarm systems for fire, intrusion and duress alarms and responded to Number emergencies weekly.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
  • Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
  • Conducted Timeframe patrols of key areas to spot and control security concerns.
  • Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
  • Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
  • Monitored and authorized entrance and departure of Number employees and visitors daily.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Reported suspicious activities and persons to law enforcement.
  • Warned offenders about rule infractions and violations and verbally evicted violators from premises.
  • Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
  • Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
  • Authorized entrance papers and granted or denied entrance to building.
  • Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Participated in staff meetings, special events and professional development activities.
  • Contacted law enforcement in case of unauthorized persons, documents and materials.
  • Secured Number doors in office and main building.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Regulated vehicle and pedestrian traffic upon entry onto building grounds through electronic gates.
  • Partnered with team of analysts to escalate and manage responses to all events impacting or threatening AWS personnel, property, and assets worldwide.
  • Expertly worked Type and Type equipment, scanning individuals quickly to keep lines continuously moving.
  • Identified violators and escorted departing personnel to guard against theft of property.
  • Performed cash drops while maintaining security and control of drop box at all times.
  • Monitored employee activities, confirming compliance with security regulations.
  • Guided periodic property safety inspections and oversaw remedial action for potential hazards.
  • Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
  • Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive.
  • Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.
  • Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
  • Permitted entry with escort for approved persons into secure locations.
  • Checked and verified photo identification prior to granting facility access.
  • Secured personal and company goods against robbery, vandalism and illegal entry.
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Reported irregularities such as fire and safety hazards to maintenance.

Waitstaff/Special Events Staff

Rolling Hills Casino
02.2015 - Current
  • Special Events & Parties  Technician: Oversaw event set-up as well as breakdown daily, on occasion with as many as 3 large events within the same day.
  • Organized & prepared, as well as worked satellite mobile bar setups. Cash handling, responsible alcohol sales and guest alcohol intake overlook.
  • Maintained a polished environment for upscale plated dinner parties with distinguished manner to match said occasions.
  • Specialized in Security to Front of House communications to uphold a fun, as well as safe atmosphere for certain hosted festivals at venues. Such as Wine & Arts Festival, Ribs and Rods Convention, Volunteer Firefighter's Chili Cook-Off, as well as Mardi-Craw Craw-fish Festival. 

Bar Back

Jack's Bar & Jill's Patio Bar
11.2014 - 01.2015
  • Responsible for opening and closing duties of both establishments.
  • Assisted Server's in cleaning and bussing tables as needed, and also running food orders.
  • Held keys to liquor & stock room, and responsible for closing security shutters nightly.
  • Managed bar inventory, restocked supplies and placed orders.
  • Kept facility compliant with health codes, sanitation requirements and license regulations.
  • Developed unique events and special promotions to drive sales.
  • Set up glassware and liquor prior to events.
  • Ensured liquor was secured at the end of shifts.
  • Refused service to intoxicated guests.
  • Adhered to state laws regarding alcoholic beverage service.
  • Cleaned, mopped and vacuumed the bar area.
  • Conducted monthly inventory.
  • Notified management of ordering needs (liquor, beer, wine, paper goods, etc.).
  • Retrieved liquor, wine and beer from various storage facilities.

Fine Dining Busser / Bar Back

Mt McKinley Princess Wilderness Lodge / Grizzly Bar Lounge
04.2014 - 09.2014
  • Handling food, preparing/running orders in a sanitary and correct manner.
  • Responsible for stocking, cleaning, opening, and closing restaurant.
  • Responsible for excellent guest service, relaying comments or questions to cooks, servers, and supervisors.
  • Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.
  • Quickly set up and cleared tables and stocked all service stations.
  • Stocked and maintained cleanliness of stations.
  • Served beverages, breads and butter and replenished items as necessary.
  • Routinely carried large loads of dishes to kitchen for washing.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Bussed and reset tables and kept dining room and work areas clean.
  • Monitored guest for intoxication and immediately reported concerns to management.
  • Maintained complete knowledge of restaurant menu, including daily specials.
  • Effectively listened to, understood and clarified guest concerns and issues.
  • Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.

Dish Washer

Rolling Hills Casino
02.2012 - 05.2014
  • Responsible for stocking cookware, cleaning, operating dish machines and Responsible for over-seeing machine operations as a team of many coworkers.
  • Communicate with team members to keep operations running smoothly.
  • Kept work area clean, dry and free of debris.
  • Clear, wash and stack all plates, dining utensils and trays in an orderly manner.
  • Perform routine maintenance as needed and requested by management.
  • Assisted in maintaining preparation and service areas in a sanitary condition

Manager Family Business

Martin's Navel Oranges
12.2000 - 08.2011

Sandwich Artist

Subway Restaurant
06.2011 - 02.2012
  • Executed Sandwich Artist duties with a very low occurrence of errors.
  • Assisted guests, including offering personable greetings and taking orders.
  • Prepared sandwiches and other menu offerings in a timely manner.
  • Provided product information and menu item explanation to ensure consideration of dietary restrictions.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Cleaned food preparation areas, tools, and equipment.
  • Promptly and empathetically handled guest concerns and complaints.
  • Demonstrated integrity and honesty while interacting with guests, team members and managers.
  • Maintained high standards of customer service during high-volume, fast-paced operations.

Pizza Maker

Pizza Palace
06.2011 - 02.2012


  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
  • Verified proper portion sizes and consistently attained high food quality standards.
  • Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues.
  • Assisted customers in placing special orders for large-scale events such as weddings and birthday parties.
  • Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business.

Quality Assurance Analyst

GoodLeap
01 2020 - 03 2021
  • Created and achieved product quality objectives and met product specifications.
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
  • Adhered to standardized software quality assurance best practices, policies and processes.
  • Wrote and maintained detailed internal documentation on developed systems.
  • Organized and maintained work environment to allow for maximum productivity.
  • Enhanced software quality by conducting thorough testing and identifying areas for improvement.
  • Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
  • Designed, documented and executed test scenarios to identify software bugs.
  • Participated in requirements and used case reviews.
  • Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
  • Reviewed public-facing information for accuracy, relevancy and timeliness as desired by leadership.

Bartender

Rolling Hills Casino
03 2020 - Current
  • Bartender/Served @Rock & Brews restraunt 2 years, 1.5 Years Full Bartender at Main Center Bar (Currently)
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Followed strict recipes and drink measurements to minimize product used.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
  • Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.

Bartender

628 Steakhouse
01.2024 - 07.2025
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.

Education

Associate Of Arts And Sciences - English Language And Literature

Butte College
Oroville, CA
11.2018

Skills

  • Self-motivated
  • Extremely organized
  • Strong verbal communication
  • Friendly and helpful
  • Physical task oriented
  • Effective multi-tasking
  • Task prioritization
  • Detail-oriented
  • Dependable and honest
  • Attention to Detail
  • Good Telephone Etiquette
  • Problem-Solving
  • Active Listening
  • Multitasking Abilities
  • Food Preparation
  • Payment Processing
  • Suggestive Selling
  • Health codes compliance
  • Food Service
  • Menu Memorization
  • Beverage Preparation
  • Performance Improvement
  • Cash Register Operation
  • New Hire Training
  • Responsible Alcohol Service
  • Outgoing Personality
  • Professional Appearance
  • Preparing garnishes
  • Customer service expertise
  • Creative Mixology
  • Salesmanship
  • Engaging personality
  • Service-oriented mindset
  • Hospitality service expertise
  • Fluency in English, Sindarin
  • Wine and liquor knowledge
  • Handling Difficult Customers
  • Classic cocktails
  • Inventory
  • Liquor, beer, and wine knowledge
  • Complex Problem-Solving
  • Organizational ability
  • ABC standards
  • Team training and development
  • Changing beer kegs
  • Knowledge of craft and microbrews
  • Knowledge of craft and microbrews
  • Team player attitude
  • Alcohol awareness
  • Glassware knowledge
  • Bar Equipment Familiarity
  • Patience and Tolerance
  • Garnishing Drinks
  • Drink Preparation Techniques
  • Staff Training
  • Food and Beverage Service
  • Drink Preparation
  • Bar Menu Planning
  • Quality Assurance
  • TIPS Certified
  • Monitoring Alcohol Consumption
  • Cocktail Service
  • Professionalism
  • Organizational Skills
  • Telephone Etiquette

Accomplishments

  • Improved team productivity with morale-boosting incentives.
  • Received the Spirited Award in 2019.
  • Reduced labor costs grosse .4% by reworking menu recipes.

Affiliations

  • Childhood to adult WeBaLo Boyscout
  • Order of the Golden Arrow Award for Comradery (1999)

Languages

English
Professional Working

Timeline

Bartender

628 Steakhouse
01.2024 - 07.2025

Waitstaff/Special Events Staff

Rolling Hills Casino
02.2015 - Current

Bar Back

Jack's Bar & Jill's Patio Bar
11.2014 - 01.2015

Fine Dining Busser / Bar Back

Mt McKinley Princess Wilderness Lodge / Grizzly Bar Lounge
04.2014 - 09.2014

Dish Washer

Rolling Hills Casino
02.2012 - 05.2014

Sandwich Artist

Subway Restaurant
06.2011 - 02.2012

Pizza Maker

Pizza Palace
06.2011 - 02.2012

Manager Family Business

Martin's Navel Oranges
12.2000 - 08.2011

Security Officer

Rolling Hills Casino
03 2020 - Current

Quality Assurance Analyst

GoodLeap
01 2020 - 03 2021

Bartender

Rolling Hills Casino
03 2020 - Current

Associate Of Arts And Sciences - English Language And Literature

Butte College

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Matthew Blauert