Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Boihem

Kenner,LA

Summary

Passionate Veterinary Practice Manager with 12+ years of experience in General Practice. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience

Work History

Veterinary Practice Manager

Banfield Pet Hospital
12.2020 - Current
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Removed trash and straightened counters to keep pharmacy area clean and neat.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Ordered all pharmacy supplies and kept check on inventory levels.

Veterinary Assistant

Banfield Pet Hospital
05.2013 - 12.2020
  • Administered medications to animals in treatment and documented changes in condition.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Answered owner animal health questions and advised on best care practices.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
  • Managed medical intervention and therapy for animals in collaboration with veterinarian.
  • Provided customer support to clients, answering questions and addressing concerns.
  • Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
  • Kept detailed records of animal treatments and medications.
  • Monitored vital signs and provided nursing care for animals.
  • Prepared animals for surgical procedures.
  • Collected and processed samples for laboratory testing.
  • Restrained animals for examination and treatment.
  • Followed safety protocols for handling animals.

Client Service Coordinator

Banfield Pet Hospital
05.2013 - 12.2020
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Created customer support strategies to increase customer retention.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Trained and supervised junior customer service representatives on best practices to meet organization goals.
  • Maintained and managed customer files and databases.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Kennel Technician

Banfield Pet Hospital
05.2011 - 05.2013
  • Kept animals clean and free of contaminants to promote optimal health.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
  • Trained new staff on kennel maintenance, animal care and feeding protocols.
  • Followed pet care instructions for dietary needs and medication regimens.

Education

High School Diploma -

Grace King High School
Metairie, LA
2013

Skills

  • Effective Communication
  • Employee Retention, Recruitment and Hiring
  • Protocol and Procedure Development
  • Critical Thinking & Adaptation
  • Hiring Trends and Analysis
  • Networking and Partnership Development
  • In-Person and Telephone Interviewing
  • Employee Supervision
  • Budget Development
  • Employee Work Scheduling
  • Employee Training Program
  • Decision-Making

Timeline

Veterinary Practice Manager

Banfield Pet Hospital
12.2020 - Current

Veterinary Assistant

Banfield Pet Hospital
05.2013 - 12.2020

Client Service Coordinator

Banfield Pet Hospital
05.2013 - 12.2020

Kennel Technician

Banfield Pet Hospital
05.2011 - 05.2013

High School Diploma -

Grace King High School

Similar Profiles

CREATE PROFILE
Matthew Boihem