Matthew Boleyn
McGrath
Marion,IA
16
years of professional experience
Results-driven professional ready to leverage expertise in driving results to achieve ambitious goals. Complemented by a commitment to continuous growth through ongoing education in sales strategies, management techniques, and objection handling. Eager to embrace a challenging position that fosters personal and professional development while contributing to organizational success.
Work History
Fleet Parts Specialist
2 Years 8 Months- Managed parts lookup workflows and maintained order accuracy within dealer inventory systems.
- Reconciled received shipments against purchase orders and vendor invoices to ensure transaction accuracy.
- Managed inventory levels to prevent shortages and sustain repair workflow.
- Managed improvements in inventory organization to streamline retrieval and reduce delays.
- Stocked storage areas with merchandise for new vehicles, following the bins system accurately to minimize inventory errors.
- Conducted thorough research on complex parts inquiries to ensure accurate information was provided to customers and colleagues.
- Managed parts inventory efficiently to support timely delivery of orders, driving customer satisfaction through consistent commitment to exceed expectations.
- Provided training to new team members on best practices in parts management.
- Implemented new inventory management policy to reduce waste and optimize stock levels for increased profitability ownership.
- Sourced new vendors, negotiated improved per-unit costs, and established favorable terms and pricing structures to reduce company expenses and strengthen parts availability.
- Coordinated ordering of parts from various distributors to support customers, repair shops, and service department operations for use in police and fire equipment.
Service Advisor
2 Years 5 Months- Advised customers on repair recommendations, service timelines, and vehicle maintenance needs.
- Maintained detailed repair documentation and updated customer records in dealership systems.
- Coordinated repair order technician updates and prioritized workflow to drive efficient service delivery.
- Resolved customer concerns through accurate communication and consistent professional follow-through.
- Trained team members on service processes, customer communication standards, and order accuracy protocols.
Store Manager
10 Years 5 Months- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Developed high-performing teams through hiring, training, and ongoing performance coaching.
- Managed inventory and stock replenishment to support product availability.
- Resolved escalated customer concerns while protecting service quality and retention opportunities.
- Enforced company policies and compliance standards across daily operations.
Education
GED
Skills
Parts inventory management
Order management
Order fulfillment
Inventory coordination
Parts department organization
Parts recommendation
Product research
Price negotiation
Training and coaching
Verbal and written communication
Accomplishments
- Managed and developed team of 15 staff members, 6 of whom were prompted to Store Manager at other locations.
- Completed McGrath Automotive Emerging Leaders program.
- Consistently recognition for performance excellence.
Timeline
Fleet Parts Specialist
McGrath
03.2024 - CurrentRead More
Service Advisor
McGrath
09.2021 - 02.2024Read More
Store Manager
Universal Wireless/Tcc mobile
04.2011 - 09.2021Read More
Kirkwood Community College
GED
Read More