Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Bolton

Junction,IL

Summary

Valuable experience in addressing and resolving issues effectively and promptly. Highly skilled in conflict resolution, communication, and problems solving. Top notch skills in oral and written communication. Active listening and proficient in utilizing customer service best practices for best resolutions.


Overview

4
4
years of professional experience

Work History

Tax Technician

Crosslink Tax Tech Solutions
11.2022 - 05.2025
  • Educated clients on best practices for record-keeping, enabling more efficient future interactions and streamlined services.
  • Streamlined tax preparation processes, resulting in faster turnaround times for clients.
  • Enhanced client satisfaction by efficiently preparing and reviewing tax returns.
  • Collaborated closely with other team members to ensure seamless coordination of workflow during high-volume periods.
  • Provided exceptional customer service by promptly addressing client questions and concerns regarding their taxes.
  • Conducted thorough research on complex tax issues, providing accurate guidance to both colleagues and clients alike.
  • Identified potential audit triggers while reviewing returns, minimizing the risk of audits for clients.
  • Assisted clients in understanding tax regulations and provided tailored recommendations to maximize deductions.

Social Services & Marketing Director

Gallatin Manor
12.2020 - 06.2022
  • Referred families to shelters, legal resources, and educational programs.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Oversaw staff development through in-depth trainings, workshops, seminars, and other learning opportunities.
  • Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
  • Streamlined client intake processes to improve efficiency and reduce wait times for services.
  • Coordinated with mental health professionals to integrate psychological support services into overall care plans.
  • Developed and maintained strong community partnerships, resulting in increased access to resources for clients.
  • Provided leadership, guidance and support to staff members.
  • Participated in community events to promote services and engage with public.
  • Partnered with local organizations to expand access to social and community services.
  • Oversaw the creation of compelling marketing materials, including brochures, presentations, and social media content.
  • Created and managed social media campaigns to increase brand engagement.
  • Devised content strategy to effectively engage target audiences.
  • Coordinated public relations efforts to secure positive press coverage for company milestones and achievements.

Education

GED -

Southeastern Illinois College
Harrisburg, IL
01-2003

Skills

  • Tax deductions optimization
  • Individual tax preparation
  • Tax credits utilization
  • Tax return review
  • Data entry proficiency
  • Document review
  • Teamwork and collaboration
  • Organization skills
  • Customer service
  • Problem-solving
  • Individual tax returns
  • Time management
  • Attention to detail
  • Tax-related research
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Goal setting
  • Professionalism
  • Staff supervision
  • Time management abilities
  • Policy implementation
  • Cultural sensitivity
  • Case management
  • Social media management
  • Human resources
  • Fundraising coordination
  • Generate reports
  • Patient evaluations
  • Treatment coordination
  • Networking
  • Scheduling

Timeline

Tax Technician

Crosslink Tax Tech Solutions
11.2022 - 05.2025

Social Services & Marketing Director

Gallatin Manor
12.2020 - 06.2022

GED -

Southeastern Illinois College

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Matthew Bolton