Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Borges

Lutz,FL

Summary

Hard worker with a willingness to learn and grow. Experience in dispatching workloads to multiple drivers to keep work balanced and time efficient. Customer Service oriented and always willing to help solve problems as needed. Easily adapts to new and different environments.

Overview

10
10
years of professional experience

Work History

Customer Service Staff

Publix
10.2013 - Current
  • Assisted customers in helping find solutions to any issues and concerns.
  • Maintained accurate cash on hand and used a computer system to keep track of all money on hand.
  • Got a new system at the end of 2023 and quickly learned how to correctly use for business growth.
  • Lead a team by making sure all tasks were getting completed in an accurate and timely manner.
  • Coached associates on how to properly perform work-related activities accurately and efficiently.
  • Help with keeping records up to date and accurate

Part-Time Dispatch Supervisor

UPS
10.2018 - 04.2022
  • Reduced response times with effective allocation of resources and prioritization of tasks.
  • Developed comprehensive performance reports for senior management, identifying areas for improvement and growth opportunities.
  • Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
  • Created a positive work environment through open communication channels and fostering teamwork among staff members.
  • Ran a preload sort some days and made sure the work was done accurately and on time so the drivers could come in and start their days.
  • Dispatched workload between drivers in order to keep the work balanced between for a time efficient day.
  • Used a maps program to add new addresses, streets and neighborhoods to the territory and also correct any addresses with incorrect information or placing.

Supervisor

C&C Market Research
10.2013 - 10.2018
  • Created a schedule to ensure we had the right amount help on the right days and at the right times.
  • Helped set up displays and test products to ensure they were ready for the times that we had studies.
  • Helped set up jobs by finding the quotas, making packets, setting up goals and teaching the staff about the different elements of each study.


Education

Associate of Applied Science - Business

Pasco-Hernando State College
New Port Richey, FL
03.2021

Skills

  • Time Management
  • Adaptability
  • Conflict Resolution
  • Effective Communication
  • Multitasking
  • Problem Solving

Timeline

Part-Time Dispatch Supervisor

UPS
10.2018 - 04.2022

Customer Service Staff

Publix
10.2013 - Current

Supervisor

C&C Market Research
10.2013 - 10.2018

Associate of Applied Science - Business

Pasco-Hernando State College

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Matthew Borges